Are you a graduate with a passion for sports and online gaming? Do you enjoy engaging with people, providing top-notch customer service, and working in an innovative, dynamic environment? If yes, then the Contact Centre Agent Vacancy at Betway Africa might just be the opportunity you’ve been waiting for!

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Contact Centre Agent Job Overview Duties and Responsibilities Requirements How to Apply

Contact Centre Agent Job Overview

Position: Contact Centre Agent (Graduate)
Job ID: JR9070
Location: Betway Africa
Role Type: Full-time, Shift-based (24-hour operation, rotational shifts)
Application Deadline: Not specified, apply soon
Salary: Competitive, based on experience
Transport: Must have own reliable transport
Start Date: ASAP

Duties and Responsibilities

As a Contact Centre Agent at Betway Africa, your main responsibility will be to provide world-class service to players via various communication channels, including phone calls. You will be part of a dynamic team, ensuring that all customer queries are resolved efficiently and that player experiences are enhanced continuously.

Your day-to-day duties will include:

Responding to Incoming Queries: You will be the first point of contact for all incoming player queries via calls, and you may also be required to communicate through other mediums based on operational needs.
First Contact Resolution: Striving to resolve customer queries on the first interaction, ensuring high levels of customer satisfaction.
Effective Communication: Ensuring that all interactions with players are of the highest quality and within the required timeframe.
Player Retention: Ensuring that all communications align with company policies, aiming for long-term player satisfaction and retention.
Outbound Tasks: Completing assigned outbound tasks on time and ensuring communication is accurate and effective.
Team Collaboration: Working closely with your Team Leader or Manager to address player-related issues and improve player satisfaction.
Continuous Improvement: Offering feedback and suggestions for improving customer service based on insights gathered from player interactions.
Monitoring Systems: Keeping an eye on internal systems and ensuring any issues are promptly communicated to the appropriate team.
Competitor Analysis: Regularly evaluating competitors’ customer service to identify areas for improvement within Betway Africa’s own operations.
Escalation Procedures: If necessary, escalating queries to relevant departments for further resolution.

Through these responsibilities, you will be instrumental in ensuring that players receive the best service possible, and that Betway Africa continues to grow as a leader in the online gaming industry.

Requirements

To be considered for the Contact Centre Agent Vacancy at Betway Africa, you must meet the following qualifications and traits:

Education: A completed BCom Degree is required. This qualification demonstrates your ability to handle customer queries and perform in a dynamic business environment.
Passion for Sports and Betting: A keen interest and good knowledge of sports, sports betting, and betting markets are essential for providing expert advice to players.
Communication Skills: You should have a clear voice and excellent telephonic and written communication skills, as much of your job will involve interacting with players via these channels.
Computer Proficiency: An intermediate level of proficiency with MS Office and internet applications is needed to carry out your duties efficiently.
Attention to Detail: A strong attention to detail is essential to identify and resolve issues quickly and accurately.
Adaptability: You must be able to quickly adapt to changes in the workplace and gaming industry trends.
Work Ethic: A strong work ethic, sense of responsibility, and the ability to meet targets and maintain quality standards are critical for success in this role.
Multi-tasking: You must be able to handle multiple tasks simultaneously, as the role requires working well under pressure and staying organized.
Solution-Oriented: You should have a proactive, can-do attitude, always looking for solutions to problems and challenges that arise.
Time Management: Being punctual and managing time effectively is key in this shift-based role.
Shift Work: The Call Centre operates 24 hours a day, so you must be willing to work shifts, including weekends and holidays. Flexibility with overtime is also required.
Reliable Transport: Having reliable transport is essential, as you will be required to commute to the office for your shift.
Trustworthiness: Due to the nature of the role, you will have access to sensitive customer financial details, so a credit and criminal record check will be conducted.

How to Apply

If you’re ready to embark on an exciting career with Betway Africa, apply today for the Contact Centre Agent Vacancy! Please make sure that you meet all the qualifications listed and submit your application through Betway’s online application portal.

Apply Here

Should you not hear from the team within two weeks of applying, please consider your application unsuccessful. But don’t be discouraged; more opportunities may arise in the future.

Joining Betway Africa as a Contact Centre Agent offers a fantastic opportunity to enter the world of online gaming, work with cutting-edge technology, and build a rewarding career in the gaming industry. With a dynamic work environment, opportunities for personal and professional growth, and a focus on innovation and player satisfaction, Betway Africa is the perfect place to work, play, and grow.

Also check: Department of Home Affairs Vacancies

Don’t miss out on this exciting opportunity! Apply now and take the first step toward an exciting career with Betway Africa.