Lesedi, a leading company based in Cape Town, is offering an excellent opportunity for individuals passionate about technology and system administration. The company is looking to hire an Information Systems Intern to join their ICT Department.
This internship offers hands-on experience in system administration, user support, and process management while contributing to Lesedi’s digital transformation initiatives. The position, based in the heart of Cape Town, is a contract role with a closing date of 23 July 2025.
Purpose of the Information Systems Internship
The primary responsibility of the Information Systems (IS) Intern will be to provide essential support to the Information Systems team at Lesedi. This will involve maintaining system functionality, assisting users with technical issues, and ensuring the smooth operation of the company’s ERP (Enterprise Resource Planning) system and IT infrastructure. The role will provide the intern with invaluable exposure to system administration and process improvement, making it an ideal entry point for those looking to kick-start a career in information technology.
Key Performance Areas
The Information Systems Intern will have the chance to get involved in various aspects of the company’s ICT operations, including system administration, user support, process management, and documentation. Below are the core areas the intern will be responsible for:
1. System Administration & Maintenance
- Routine System Checks: The intern will perform routine checks to ensure the optimal performance of the company’s information systems.
- IFS License Management: They will be responsible for managing the allocation and monitoring of IFS licenses.
- SharePoint Management: The intern will maintain and update SharePoint sites, ensuring that they are running efficiently.
- User Profile Management: They will handle user profile management within the ERP system.
2. User Support & Training
- Help Desk Functionality: Providing help desk support and resolving technical issues raised by users.
- Ticketing System Management: The intern will manage the ticketing system, logging, tracking, and resolving IFS-related issues.
- Training New Users: Conducting training sessions for new users on various ERP modules, including purchase requisition creation and time registration.
- Training Documentation: The intern will assist in creating and maintaining comprehensive training manuals and guides for users.
3. Process Management
- Purchase Requisition Management: The intern will assist in processing and managing purchase requisitions within the ERP system.
- Time Booking Administration: Managing team time bookings, ensuring that they are accurate and up-to-date.
- Supporting ERP Operations: The intern will provide basic support for ERP system operations and workflows.
4. Documentation & Compliance
- User Manuals and Documentation: Developing and maintaining user manuals and process documentation to ensure all internal stakeholders can access up-to-date guides and procedures.
- Compliance with IT Policies: Ensuring that all activities are in line with the company’s IT policies and procedures.
- Supporting Audits: Assisting with audit requirements and ensuring the correct documentation for all systems and processes.
Qualifications & Experience
The role of Information Systems Intern is ideal for candidates who have a strong educational background in information technology and related fields.
Essential Qualifications:
- Bachelor’s Degree in Information Systems, or a Diploma in the same field.
- Excel Certification: Knowledge of advanced Excel functions is essential for data analysis and reporting.
- Basic IT Knowledge: A strong understanding of IT fundamentals, including system operation and troubleshooting.
Preferred Qualifications:
- Microsoft 365 Certifications: Although not required, experience with Microsoft 365 will be an advantage.
- Previous ERP Experience: Familiarity with ERP systems, particularly IFS, is beneficial.
- SharePoint Administration Experience: Knowledge of SharePoint administration is an added advantage.
Experience Required:
- At least one year of experience in the IT environment, providing technical support or administering systems.
Competencies and Skills
To succeed in this role, the ideal candidate will possess certain skills and competencies:
- Microsoft 365 Suite: Proficiency in Microsoft Office, SharePoint, and related cloud services.
- ERP Systems: Basic knowledge of ERP systems, particularly IFS.
- Technical Troubleshooting: Ability to diagnose and resolve common technical issues.
- Training and Documentation: Skilled in developing clear training materials and process documentation.
- Attention to Detail: High accuracy in managing system administration tasks.
- Problem-Solving Mindset: Ability to approach challenges analytically and find solutions efficiently.
- Self-Starter: Ability to work independently with minimal supervision.
- Customer Service Orientation: Providing excellent support to internal users and ensuring their satisfaction.
- Adaptability: A flexible approach to changing priorities and new technologies.
How to Apply
Interested candidates should submit their applications before the 23 July 2025 deadline. Only shortlisted candidates will be contacted for interviews. Lesedi values the contributions of its employees and is committed to creating a diverse and inclusive work environment. If you are passionate about technology and eager to learn, this could be the perfect opportunity for you.
This internship offers an excellent opportunity for aspiring IT professionals to gain hands-on experience in system administration, user support, and process management. The position will provide the intern with exposure to ERP systems, SharePoint administration, and various IT processes that are essential for business operations. It is a great way to start a career in the field of information technology and digital transformation.
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