BCE FoodService Equipment, a leading supplier of warehousing and distribution services, is looking to hire a Collections Clerk/Assistant at their head office in Johannesburg. This essential role is designed to ensure smooth operations within the Dispatch and Collection Department.
The Collections Clerk/Assistant will be responsible for overseeing the collection, handling, and dispatch of goods for customer deliveries and inter-branch transfers. If you are energetic, customer-focused, and have experience in warehouse operations, this could be the ideal role for you.
Key Responsibilities
The Collections Clerk/Assistant will have a broad range of duties, all aimed at ensuring the efficient and accurate processing of goods for delivery and inter-branch transfers. Key responsibilities include:
- Customer Interaction: The role requires regular interaction with customers, both face-to-face and over the phone or electronically. The Collections Clerk/Assistant will assist the Customer Service Clerk in handling customer queries and managing collection schedules.
- Goods Collection & Dispatch: One of the primary duties involves collecting goods from the appropriate staging areas for dispatch, ensuring that they are correctly loaded and secured for transport.
- Forklift Operation: The role requires the operation of forklifts and pallet jacks to efficiently move, stack, load, and offload goods. A valid forklift license is highly beneficial for this aspect of the job.
- Stock Verification: The Collections Clerk/Assistant will check all outgoing goods against dispatch documents to ensure that the correct items are being shipped. Any discrepancies in stock, such as damaged or missing items, must be reported immediately.
- Documentation & Reporting: Accurate documentation is crucial for this role. The Collections Clerk/Assistant will be responsible for completing collection and dispatch documents and preparing third-party waybills when required. Weekly reports and overdue collection reports will also need to be compiled and checked.
- Safety & Housekeeping: Ensuring that safety protocols are followed is a priority. The role includes maintaining a clean and safe working environment in the collection areas and loading bays. Proper equipment handling is also essential to minimize risks and accidents.
- Team Collaboration: Working with the Customer Service Clerk and other team members to ensure that the orders are picked, packed, and ready for collection on time is crucial. This role involves coordinating with drivers and assisting with any delays or collection issues.
Essential Qualifications
To be considered for the role of Collections Clerk/Assistant, the following qualifications and experience are required:
- Grade 12 (Matric Certificate) is a mandatory requirement.
- Tertiary qualification is highly beneficial. Candidates with relevant higher education credentials will have an advantage.
- Experience in customer service: Previous experience in a customer service department (2–3 years) is highly beneficial. The candidate should be customer-focused, with a keen ability to address customer queries and resolve issues promptly.
- Forklift License: A valid forklift license is highly advantageous for the role, as this job involves operating forklifts and pallet jacks to move goods efficiently.
- Computer Skills: A working knowledge of relevant computer applications (2–3 years) is needed to manage inventory, documentation, and reporting efficiently.
- Administrative Knowledge: Understanding administrative procedures, such as completing collection forms, preparing dispatch documents, and generating reports, is important for this role.
Skills and Personal Attributes
In addition to the qualifications mentioned, the ideal candidate for the Collections Clerk/Assistant role will possess certain personal attributes and skills:
- Interpersonal Skills: The role involves frequent communication with both internal and external stakeholders. Strong interpersonal skills are essential to work effectively with colleagues, customers, and suppliers.
- Communication Skills: Excellent verbal and written communication skills are important for ensuring that instructions and information are clear and understood.
- Problem-Solving Skills: The ability to identify issues quickly and come up with solutions is a must. Whether dealing with a delayed shipment or missing items, the Collections Clerk/Assistant should be able to find effective resolutions.
- Attention to Detail: Given the need to handle goods accurately and process detailed documentation, a keen eye for detail and accuracy is crucial.
- Ability to Work Under Pressure: The role may involve handling multiple tasks at once, often under tight deadlines. The ideal candidate should be able to stay focused and deliver quality work even under pressure.
- Team Player: Being able to work collaboratively within a team is vital. The role often requires close coordination with other departments, and the ability to work well with others is highly valued.
BCE FoodService Equipment is looking for an energetic and dedicated Collections Clerk/Assistant who thrives in a fast-paced, customer-focused environment. If you meet the qualifications and possess the skills required, this could be the ideal opportunity for you to contribute to a leading organization in the warehousing industry.
The role offers valuable experience in dispatch, customer service, and logistics, and provides opportunities for career growth within the company.
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