Are you looking to start your career in technical support? Do you have a passion for technology and customer service? Vox Telecommunications, a dynamic and fast-growing company, is offering an exciting opportunity for a Technical Support Engineer Internship. This internship is your chance to gain valuable experience, work with cutting-edge technology, and be part of a highly skilled team that ensures customers have the best technical support experience.
Technical Support Engineer Internship Overview
- Location: Johannesburg, Gauteng
- Job Type: Internship (September 2025 – August 2026)
- Company: Vox Telecommunications
- Posted: 21 July 2025
What Does the Internship Involve?
The Technical Support Engineer Internship is a hands-on learning opportunity for those with a keen interest in technology and customer service. As an intern, you will be at the heart of Vox’s customer service operations, providing critical support to customers with technical issues related to Fibre to the Home (FTTH) services. You’ll work closely with experienced professionals, gaining real-world skills in troubleshooting and technical problem-solving.
Key Responsibilities
- Providing First-Line Technical Support: You’ll assist customers with various technical queries and service requests, focusing on FTTH-related issues.
- Diagnosing and Troubleshooting: You’ll help diagnose and resolve fibre connectivity issues, ensuring minimal disruption to customers’ services.
- Maintaining Records: You’ll be responsible for maintaining accurate and up-to-date records of customer interactions and resolutions.
- Customer Follow-ups: Following up with customers to ensure that issues are fully resolved and ensuring that customer satisfaction is achieved.
- Product Knowledge: Staying updated with the latest product and technical knowledge to provide effective support.
- Ensuring Service Standards: Adhering to Vox’s service standards, ensuring that all support is delivered in a professional and efficient manner.
What Will You Learn?
The internship will provide you with in-depth training and practical experience in the technical support field. Some of the key skills and knowledge areas you will develop include:
- Technical Troubleshooting: You will learn how to effectively diagnose and resolve common issues that occur in the telecom industry, particularly in fibre connectivity.
- Customer Service Excellence: Vox Telecommunications places a strong emphasis on customer satisfaction, and this role will help you learn how to deliver service excellence, even in challenging situations.
- Product Knowledge: You’ll gain comprehensive knowledge of FTTH services and other telecom products.
- Communication Skills: You will enhance both your written and verbal communication skills as you interact with customers through various channels such as phone, email, and ticketing systems.
Requirements
While prior technical experience is a plus, this internship is ideal for individuals who are eager to learn and have a passion for technology and customer service. Here’s a list of the skills and qualities that will make you an ideal candidate:
Key Requirements:
- Excellent Communication Skills: You should have strong verbal and written communication skills to interact effectively with customers.
- Computer Literate: You must be comfortable using various computer systems and tools.
- Self-Motivated: The ability to learn independently and take initiative will be key to your success in this role.
- Flexibility: You should be open to travel to the office as required.
- Positive Attitude: A commitment to delivering great customer service with a positive and professional demeanor.
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How to Apply
To apply, click on the Apply Now button on the Vox Telecommunications careers page. Make sure your CV is up-to-date, and include a cover letter that highlights your enthusiasm for the role and why you are a great fit for the internship.
Deadline: Apply soon to ensure your application is considered before the internship starts in September 2025.
The Technical Support Engineer Internship at Vox Telecommunications presents an incredible opportunity for anyone looking to kick-start a career in the telecommunications industry. With hands-on experience in troubleshooting and supporting Fibre to the Home (FTTH) services, you’ll gain valuable skills that are in high demand. Whether you’re fresh out of school or simply looking to break into the world of technical support, this internship provides a strong foundation for professional growth.
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