Mr Price Money is seeking motivated individuals to join their team as Call Centre Agents (New Accounts). This on-site position, based in Durban, Kwazulu Natal, offers an excellent opportunity for candidates with a passion for customer service and a drive to succeed.
If you’re looking for a role that provides career growth, exciting incentives, and the chance to work with a renowned company, this position could be perfect for you.
What You’ll Be Doing
As a Call Centre Agent (New Accounts), you will play a crucial role in ensuring a seamless and positive experience for Mr Price Money’s customers. The core responsibilities of the role include:
- Handling Customer Inquiries: You will efficiently respond to customer queries and handle correspondence in a timely manner, ensuring an exceptional level of service.
- Verifying Information: A key part of your role will be to confirm employment and personal details to ensure the accuracy of the store card application process.
- Updating Customer Details: You will be responsible for keeping the customer database up to date, ensuring all information is accurate across relevant debtor systems.
- Processing Store Card Applications: You will process store card applications across various divisions, contributing to expanding Mr Price Money’s customer and credit base.
What’s in It for You?
When you join Mr Price Money, you’re not just taking on a job – you’re becoming a part of a dynamic and rewarding environment that offers numerous benefits:
- Attractive Incentives: Achieve targets and enjoy exciting incentives that reward your hard work and dedication.
- Learning & Development: Access comprehensive training programs and career growth opportunities, allowing you to enhance your skills and advance within the Mr Price Group.
- Exclusive Discounts: Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
- Share Scheme: After one year of permanent service, you will have the chance to become a part-owner of the company through the Mr Price Group share scheme, providing you with long-term financial security and growth.
Key Qualifications and Skills
To thrive in this role, candidates must meet the following qualifications and possess the necessary skills:
Education & Experience:
- Grade 12 (Matric) is essential.
- 1 year of call centre experience (preferably in new accounts).
- Experience with accounts applications processing is an added advantage.
Skills & Knowledge:
- Industry Knowledge: Understanding of relevant industry legislation such as the Consumers Protection Act, POPI (Protection of Personal Information Act), National Credit Act, and ICASA (Independent Communications Authority of South Africa) is beneficial.
- Clear Communication: You must have excellent verbal communication skills to assist customers with account setup and inquiries effectively.
- Active Listening: The ability to listen attentively and respond to customers’ needs and concerns is essential.
- Empathy: Show understanding and compassion towards customers, making them feel valued and supported during interactions.
- Problem-Solving: Quickly identifying issues and providing effective solutions to ensure customer satisfaction.
- Attention to Detail: Accuracy is vital in customer information management and account setup.
Why Join Mr Price Money?
Mr Price Money, part of the renowned Mr Price Group, offers a dynamic, inclusive work environment where personal growth and career development are priorities. This position is an excellent opportunity for anyone looking to contribute to a thriving team while benefiting from the perks of working with a large and successful organisation. With access to continuous learning opportunities and the possibility of career advancement, this is more than just a job – it’s a pathway to future success.
Whether you are starting your career or seeking a new opportunity, this role provides the support and resources you need to grow and excel. Plus, the incentives and benefits make it an exciting and rewarding opportunity.
How to Apply
If you’re ready to take the next step in your career and believe you have what it takes to excel in the role of Call Centre Agent (New Accounts), apply today and join the Mr Price Money team in Durban!
The role of Call Centre Agent (New Accounts) at Mr Price Money offers an exciting opportunity for individuals passionate about customer service and looking to grow their careers. With attractive incentives, career development programs, and exclusive discounts, this position is a great stepping stone for anyone eager to join a leading South African brand. Don’t miss out on the chance to become part of a dynamic team and apply today!
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