Are you looking for a fulfilling role that combines excellent customer service with hands-on operational support? Faircape Life, a well-established hospitality provider with a focus on high-quality dining services, is looking to hire a Runner/Waiter for their Tokai Estate location in the Southern Suburbs of Cape Town. If you have a passion for hospitality, enjoy working in a dynamic environment, and are committed to providing excellent service, this might be the perfect opportunity for you.
Runner/Waiter Job Details
- Position: Runner/Waiter
- Location: Tokai Estate, Southern Suburbs, Western Cape
- Division: Faircape
- Business Unit: Faircape Life
- Industry: Hospitality
- Job Function: Other
- Employment Type: Permanent
- Experience Level: Mid-Senior
Key Responsibilities
- Setting Up and Supporting Functions: As needed, you will assist in moving and arranging furniture to prepare for internal events and functions. Ensuring the venues are well-prepared and presentable in a timely and safe manner will be key to this role.
- Assisting with Front-of-House Duties: In the absence of functions, you will support the service staff, kitchen, and bar by delivering items, assisting with restocking, and helping with cleanup. This also includes changing table linen, ensuring the cleanliness and presentation of the dining space.
- Service Excellence: You will serve food and beverages according to laid-down standards while maintaining a courteous and professional demeanor. You will also have a strong knowledge of the menu, allowing you to confidently recommend or explain various options to the residents.
- Customer Relations: As a member of the customer-facing team, maintaining excellent relations with residents is crucial. You will ensure their needs are met promptly without inconveniencing other guests. Handling customer complaints effectively and professionally is an important part of this responsibility.
- Inventory and Audits: Assisting with daily, weekly, and monthly stock audits, reporting any variances or breakages to your manager, and ensuring accurate billing of orders will form part of your duties.
Key Skills and Attributes
- Excellent Customer Service Skills: You must be able to handle customer inquiries with tact and professionalism while maintaining a friendly and helpful attitude.
- Bartending Experience: While not mandatory, any bartending experience is highly advantageous.
- Interpersonal and Communication Skills: Strong communication skills are essential as you will need to interact with both colleagues and residents.
- Ability to Work as Part of a Team: Teamwork is crucial in this fast-paced environment. You must be a supportive and reliable team player who is willing to lend a hand wherever needed.
- Physical Stamina: This role requires excellent physical stamina, as there will be periods of standing and moving around during shifts.
- Attention to Detail: Ensuring cleanliness and high standards is an integral part of the role.
- A Positive Attitude: A positive, can-do attitude is essential to contribute to a successful team environment and ensure excellent service standards.
Minimum Requirements
- References: You must provide written references for your application to be considered.
- Work Hours: Monday to Friday from 8:00 AM to 5:00 PM, with the option to swap two days per week for a Sunday shift.
- Personal Hygiene and Grooming: High standards of personal hygiene and grooming are required, as the role involves interacting with residents and maintaining a professional appearance.
- Clear Health and Criminal Record: A clear health, criminal, and credit record is essential for this position.
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How to Apply
To apply for the Runner/Waiter position at Faircape Life, please ensure that you complete the following:
- Online Interview: Once you submit your online application, a link to a one-way interview will be sent. You can complete this interview at your convenience, and it will be reviewed by the team.
- Written References: Ensure that you submit written references with your application. Applications without references will not be considered.
If you are passionate about hospitality and looking for a dynamic role that offers both front-of-house service and behind-the-scenes support, the Waiter Vacancy at Faircape could be the perfect opportunity for you. At Faircape Life, you will not only be part of a leading hospitality team but also have the chance to make a positive impact on the lives of residents and guests. With competitive salary packages, additional benefits, and the opportunity for career growth, this position promises to be both rewarding and fulfilling.
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