FAIS Ombud Client Care Graduate Internships

If you’re looking to kick-start your career in the financial sector, the FAIS Ombud Client Care Graduate Internships present an excellent opportunity for fresh graduates passionate about public service and the financial industry. This 12-month internship program, located in Pretoria, offers you a chance to work with an established statutory office that handles complaints against financial services providers. The FAIS Ombud is responsible for resolving complaints fairly, informally, and expeditiously, and this internship provides invaluable exposure to the processes and intricacies involved in this important function.

Client Care Graduate Internships Overview

• Location: Pretoria
• Duration: 12 Months (Contract)
• Job Reference Number: REC25-13
• Positions Available: 2
• Salary: Market Related
• Industry: Call Centre
• Department: Client Care
• Business Unit: FAIS Ombud

Key Responsibilities of the Internship

As an intern in the Client Care Department at the FAIS Ombud, you will be involved in several critical activities, including:

1. Complaint Registration and Assessment:
   You’ll assist in registering new complaints and assessing whether the complaint falls under the jurisdiction of the FAIS Act or the FSOS Act. This means reviewing the case, understanding its essence, and determining if it should be handled by the FAIS Ombud or referred elsewhere.
2. Liaison with Complainants and Financial Service Providers:
   You’ll be required to liaise with both complainants and financial service providers, ensuring the flow of information is smooth and facilitating resolutions where possible.
3. Extraction and Evaluation of Information:
   One of your main tasks will involve extracting relevant information from complaints and gathering additional details when necessary. Your ability to evaluate the case thoroughly and effectively will be crucial to the process.
4. Jurisdictional Advice:
   You’ll be helping complainants understand whether their complaints fall within the jurisdiction of the FAIS Ombud or if they should be directed to another relevant entity. Providing this guidance will require attention to detail and sound knowledge of financial services regulations.
5. Compliance and Administrative Tasks:
   You’ll be assisting with various administrative tasks, including maintaining accurate records, ensuring the efficient processing of complaints, and managing deadlines.

Requirements for Application

If you’re eager to apply for this exciting opportunity, make sure you meet the following criteria:

1. South African Citizenship:
   You must be a South African citizen with a valid South African ID.
2. Relevant Qualification:
   A Diploma in Office Administration (NQF Level 6) is required for this position. This qualification will provide you with the necessary skills for office and administrative work within a client-focused environment.
3. Passion for Public Service:
   A genuine interest in public service and working within the financial sector is essential. You’ll need to have a desire to help resolve complaints in a fair and efficient manner.
4. Strong Academic Background:
   A good academic record is a must, as it will demonstrate your ability to understand complex regulations and handle challenging tasks.
5. Adaptability and Stress Resilience:
   The financial services environment can be stressful, and this role will require you to adapt quickly and work under pressure. Being willing to work extra hours and remain self-driven is key.
6. Computer Literacy:
   You will need to be computer literate, as many of your tasks will involve using various software tools for documentation, communication, and case management.
7. Energetic and Deadline-Driven:
   You must be proactive, motivated, and able to meet deadlines consistently.

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How to Apply

If you meet the above criteria and are ready to embark on an exciting career in the financial services industry, apply for the FAIS Ombud Client Care Graduate Internship by 15 August 2025. Interested applicants can submit their applications via the FAIS Ombud Job Portal.

For any inquiries, you can contact Ms. Gontse Setseta at 012 762 5000 for further assistance.

Important Notes

• Background Check: Shortlisted candidates will be required to undergo a comprehensive background check, including security screening and credential verification.
• Equal Opportunity Employer: The FAIS Ombud is committed to diversity and equality in the workplace, adhering to the principles in its Employment Equity Policy.

Also check: DHET Graduate Internship & Work Learning Programme 2025/2027

The FAIS Ombud Client Care Graduate Internships offer an exciting and educational opportunity for those looking to establish themselves in the financial services industry. The exposure to a regulated environment, hands-on experience, and mentorship will lay the foundation for a successful career in the sector. If you’re passionate about public service, problem-solving, and the financial industry, this internship could be the perfect stepping stone for your career!