Road Accident Fund Jobs

If you’ve been searching for Road Accident Fund Jobs that offer purpose, stability, and growth, this guide is for you. The Road Accident Fund (RAF) is hiring across several offices and departments, with both permanent and fixed-term opportunities. We’ve simplified everything so you can see all the jobs, what they pay, where they are based, who should apply, and what you’ll be doing day-to-day.

Available Road Accident Fund Jobs

Officer: Undertakings

• Division: 3300
• Reference No: 5997
• Location: Durban, KwaZulu-Natal, South Africa
• Employment Type: Fixed Term Contract (3 years)
• EE Targeted: No
• T.A.S.K Grade: 10
• Annual Salary: R434,656.00
• Job Posting End Date: 29 Sep 2025

Purpose of the Job
Administer undertakings in line with Section 17(4)(a) of the RAF Act 56 of 1996 (as amended).

Key Performance Areas (What you’ll do)

• Handle claims
  • Interpret settlements/undertakings and any limits to determine RAF’s future liability.
  • Scrutinise past medical costs to project future costs.
  • Correct/redraft the undertaking if settlement details changed.
  • Consider expert reports (internal/external) to confirm:
    • Link between costs and the accident.
    • Reasonableness of costs given claimant’s needs.
  • Engage experts where costs are unclear; report discrepancies to Senior Officer.
  • Pre-authorise future costs within mandate.
  • Approve/repudiate payments, request more info, or refer for medical intervention.
  • Refer matters to field Case Managers; arrange/attend home visits if needed.
  • Identify need for additional expert assessments.
  • Approve other officers’ payments on MIS (check for duplicates and correct payee).
• Update claims records
  • Correct/update settlement details on the undertaking system to reflect accurate liability.
• Manage correspondence
  • Draft legal letters to external stakeholders.
• Attend to queries
  • Explain undertaking liability, how to submit a claim, and status/progress of claims; handle general enquiries; give legal advice on undertakings.
• Manage litigation
  • Receive/record litigation processes, evaluate RAF’s legal position, hold matters over if needed, appoint attorneys, assess liability, negotiate settlements, meet time limits, prepare for trial, report risks, arrange interim disbursements, instruct on settlement/court order payments, refer bills to Legal Costs, and report attorney conduct issues.
• Compile statistics
  • Keep daily and monthly Undertakings stats and proper records.
• Keep claims records
  • Maintain all allocated and litigated files; diary/pend matters; record and track correspondence; manage file movements (I/S, Medical, Admin cells); keep telephone call logs and submit monthly accounts.

Minimum Requirements

• Qualification: NQF 7 (Bachelor’s degree or Advanced Diploma) in a relevant discipline.
• Experience: 3 years in a claims environment.

Competencies

• Behavioural: Planning/organisation, personal mastery, ethics & governance, customer focus.
• Technical: Computer literacy, Advanced Third-Party knowledge, negotiating, admin, communication & writing skills, assertiveness, analytical thinking.

Notes

• Fixed-term 3 years.
• RAF TEC packages (you structure your package).

Officer: Undertakings (x2)

• Division: 3300
• Reference No: 6110
• Location: East London, Eastern Cape, South Africa
• Employment Type: Fixed Term Contract (36 months)
• EE Targeted: Yes (People with Disabilities encouraged)
• T.A.S.K Grade: 10
• Annual Salary: R434,656.00
• Job Posting End Date: 30 Sep 2025

Purpose
Administer undertakings per Section 17(4)(a) of RAF Act.

Key Performance Areas
(Same as the Durban Officer: Undertakings role above)

• Claims handling (interpretation, medical cost review, redrafting, expert liaison, pre-authorisations, MIS approvals).
• Updating undertaking system.
• Drafting legal correspondence.
• Handling queries and giving legal advice on undertakings.
• Litigation management (appoint attorneys, negotiate, meet deadlines, cost control).
• Daily/monthly stats; full records and diary control.

Minimum Requirements

• NQF 7 relevant degree/Advanced Diploma.
• 3 years claims environment experience.

Competencies

• Behavioural: Personal mastery, emotional wisdom, ethics & governance, customer focus.
• Technical: Computer literacy, Advanced Third-Party knowledge, negotiating, admin, communication/writing, assertiveness, analytical thinking.

Notes

• EE-targeted for People with Disabilities.
• TEC packages.

Senior Officer: Undertakings

• Division: 3300
• Reference No: 6135
• Location: East London, Eastern Cape, South Africa
• Employment Type: Fixed Term Contract (36 months)
• EE Targeted: Yes
• T.A.S.K Grade: 12
• Annual Salary: R579,259.00
• Job Posting End Date: 30 Sep 2025

Purpose
Administer undertakings in line with Section 17(4)(a) and ensure correctness/quality of interpretation, authorisations, and liability quantification.

Key Performance Areas

• Claims handling (quality & leadership focus)
  • Ensure correct interpretation of settlements/undertakings/limits/past medical expenses to determine future liability.
  • Ensure discrepancies are fixed via redrafting.
  • Ensure full consideration of internal/external expert reports and medical/legal assessments.
  • Pre-authorise future costs within mandate; approve/repudiate/request info/medical intervention.
  • Ensure referrals to field Case Managers, timely home visits, appointment of appropriate experts.
  • Ensure accurate quantification of undertakings.
• Undertakings information audit
  • Ensure system updates accurately reflect RAF liability.

Minimum Requirements

• NQF 7 (Bachelor’s/Advanced Diploma) related to discipline.
• 3 years claims environment experience.

Competencies

• Behavioural: Personal mastery, emotional wisdom, ethics & governance, customer focus.
• Technical: Computer literacy, Advanced Third-Party knowledge, negotiating, admin, communication/writing, assertiveness, analytical thinking.

Notes

• EE-targeted; TEC packages.

Administrative Assistant: Undertakings (x4)

• Division: 3300
• Reference No: 6108
• Location: East London, Eastern Cape, South Africa
• Employment Type: Fixed Term Contract (36 months)
• EE Targeted: Yes
• T.A.S.K Grade: 06
• Annual Salary: R244,732.00
• Job Posting End Date: 30 Sep 2025

Purpose
Provide day-to-day administrative support to the Medical Management department (Undertakings).

Key Performance Areas

• Compliance administration
  • Keep documentation updated; ensure policy/process compliance; follow internal control standards.
• Office coordination
  • Manage correspondence, filing, telephone queries; general admin support; confidentiality; follow-ups; handle requests within timelines; engage Processing Centres on outstanding matters; ensure stationery availability.
  • Validate/verify documents for accurate capturing; keep systems/registers updated; check duplicates; allocate reference numbers; capture docs; allocate matters to team members; draft/send letters.
• Meeting support
  • Arrange meetings; take and distribute minutes; maintain register to track outstanding matters; follow-up plans; confirm meetings and manage diaries; schedule internal/external appointments.
• Document & records management
  • Administer records per RAF filing plan; keep filing system updated/functional; retrieve info on request; ensure confidentiality and proper distribution; acknowledge receipt, apply file numbers, record on system, and file.

Minimum Requirements

• Matric/Grade 12.
• 1 year administrative (or similar) experience.

Competencies

• Behavioural: Planning/organisation/coordinating; personal mastery; emotional wisdom & decision-making; ethics & values; client service orientation.
• Technical: MS Word/Excel/PowerPoint, planning & organisation, admin skills, information access, writing, basic SCM understanding, basic financial acumen.

Notes

• EE-targeted; TEC packages.

Senior Officer: Hospital Case Management (x3) – Private Hospitals

• Division: 3300
• Reference No: 6073
• Location: Johannesburg, Gauteng, South Africa
• Employment Type: Permanent
• EE Targeted: No
• T.A.S.K Grade: 12
• Annual Salary: R579,259.00
• Job Posting End Date: 30 Sep 2025

Purpose
Coordinate medical care for MVA patients/claimants in hospitals and ensure quality, appropriate level of care, and valid, timely provider payments.

Key Performance Areas

• Assessment of injuries
  • Daily assessments, patient scoring/data collection, monitor quality, select/monitor clinical pathways, identify needs and pre-existing conditions.
• Facilitate patient care
  • Coordinate multi-disciplinary care; manage transfers, admissions, and pre-authorisations; provide health education; discharge planning and vocational guidance; drug utilisation review; handover to Field Case Management.
• Patient advocacy
  • Cost-benefit analysis of services; liaise between patient and care team; negotiate/procure resources; ensure confidentiality.
• Invoices & cost control
  • Validate accounts per RAF guidelines and Act; monitor to curb over-servicing/abuse/fraud; ensure timeous payments per SLAs; confirm services are accident-related; compare outcomes and costs to inform clinical guidelines.
• Reporting
  • Compile/update HCM reports; recommend issuing Undertaking Certificates; prepare reasonableness reports for post-discharge rehab.
• Stakeholder management
  • Communicate with all stakeholders; participate in RAF activities/events; ongoing engagement with providers.

Minimum Requirements

• Bachelor’s/Advanced Diploma in Nursing/Allied Health (or related).
• Registration with relevant Health Professional Council.
• Experience: 4 years in medical environment; Managed Healthcare experience advantageous; ICD/CPT coding knowledge an advantage; Valid Code 08 driver’s licence.

Competencies

• Behavioural: Planning/organising/coordinating; personal mastery; emotional wisdom & decision-making; ethics & values; client service orientation.
• Technical: Case management core specialties; healthcare operations; confidentiality; medical tariffs & treatment plans; coding standards & protocols; PFMA awareness to analyse claimant requirements.

Notes

• TEC packages.

Administrator: Hospital Case Management

• Division: 3300
• Reference No: 6036
• Location: Johannesburg, Gauteng, South Africa
• Employment Type: Permanent
• EE Targeted: No
• T.A.S.K Grade: 08
• Annual Salary: R326,151.00
• Job Posting End Date: 30 Sep 2025

Purpose
Provide administrative, operational, and technical support to the Medical Management Department.

Key Performance Areas

• Compliance administration
  • Administer standards/processes; maintain version control; ensure policy/process compliance; keep up with internal standards and goals.
• Office coordination
  • Maintain confidentiality; follow up/escalate outstanding matters; handle office requests within timelines; ensure stationery; compile/distribute stats/reports; coordinate operational office activities.
• Meeting support
  • Set up meetings; take/distribute minutes per governance standards; maintain follow-up plans and outstanding matters; confirm meetings/manage diaries; schedule appointments.
• Financial & procurement administration
  • Compile/follow up on requisitions through procurement until finalised; maintain stock register; ensure timeous invoice payments; support SCM-related activities.
• Document control
  • Keep filing system up-to-date and functional; ensure retrieval; protect confidentiality and proper distribution; acknowledge/document/file; update assets register and inventory; maintain all registers and correspondence.

Minimum Requirements

• National Diploma in Office Administration/Business Management/related field.
• 2 years administrative (or similar) experience.

Competencies

• Behavioural: Planning/organising/coordinating; personal mastery; emotional wisdom & decision-making; ethics & values; client service orientation.
• Technical: MS Word/Excel/PowerPoint; planning & organisation; admin skills; information access; writing; basic SCM; basic financial acumen.

Notes

• TEC packages.

Senior Officer: Hospital Case Management (x6)

• Division: 3300
• Reference No: 6006
• Location: Durban, KwaZulu-Natal, South Africa
• Employment Type: Permanent
• EE Targeted: No
• T.A.S.K Grade: 12
• Annual Salary: R579,259.00
• Job Posting End Date: 30 Sep 2025

Purpose
Coordinate medical care for MVA patients in hospitals (same scope as the Johannesburg HCM Senior Officer role).

Key Performance Areas

• Assessment of injuries: Daily assessments, scoring, quality monitoring, clinical pathways, identify needs and pre-existing conditions.
• Facilitate patient care: Multi-disciplinary coordination, transfers and pre-authorisations, health education, discharge planning, drug utilisation review, handover to Field Case Management.
• Patient advocacy: Cost-benefit analysis, liaison/mediation, negotiating with providers, confidentiality.
• Invoices & cost control: Validate per RAF rules; curb over-servicing/fraud; timeous payments per SLA; confirm accident-related services; compare outcomes and costs to inform guidelines.
• Reporting: HCM reports, recommend Undertaking Certificates, reasonableness reports for rehab.
• Stakeholders: Engage providers and take part in RAF activities/events.

Minimum Requirements

• Bachelor’s/Advanced Diploma in Nursing/Allied Health (or related).
• Registration with relevant Health Professional Council.
• 4 years medical environment experience; Managed Healthcare experience; ICD/CPT coding an advantage; Code 8 licence.

Notes

• TEC packages.

Officer: Complaints

(Advert appeared twice with identical details; it’s the same vacancy.)

• Division: Strategy and Transformation
• Reference No: 6143
• Location: Centurion, Gauteng, South Africa
• Employment Type: Permanent
• EE Targeted: Yes
• T.A.S.K Grade: 10
• Annual Salary: R434,656.00
• Job Posting End Date: 30 Sep 2025

Purpose
Assist the Manager: Complaints with developing and maintaining systems for managing complaints across the organisation.

Key Performance Areas

• Investigate complaints referred by the Manager: obtain inputs from officials, follow up on documents, prepare responses to complainants.
• Maintain complaints reporting & tracking system: ensure it’s maintained; keep staff/managers informed; provide clear info for staff and management.
• Ensure compliance to complaints policies/processes: set guidelines with Quality, Risk, and Audit; handle all complaints per procedure.
• Advise & support staff: promote sound practices for complaints/compliments/comments; root-cause analysis; investigations and reports.
• Mediation & resolution: resolve as close to point of contact as possible; escalate complex cases; ensure compliance/prescripts; record evidence; resolve on time; consistent handling.
• Reporting: help prepare/submit reports; contribute to functional reporting systems (management/project/performance).
• Stakeholder management: assist with internal/external enquiries; help maintain vendor/service-provider relationships; ensure procured items are invoiced/paid on time.

Minimum Requirements

• Bachelor’s/Advanced Diploma in Legal/Compliance (or related).
• 3 years experience in complaints or claims environment.

Notes

• EE-targeted; TEC packages.

Recommended for you: Where to Get a Free CV Template in SA

How to Apply

1. Read the advert carefully
   • Note the job title, reference number, location, and closing date (29–30 Sept 2025).
   • Check that you meet the qualification and experience requirements.
2. Prepare your documents
   • Updated CV.
   • Cover letter (state job title + reference number).
   • Certified copies of ID, qualifications, driver’s licence (if required).
   • SAQA evaluation (if qualifications are foreign).
   • Proof of professional registration (for medical posts).
3. Use the reference number
   • Always include the job’s reference number in your cover letter and application subject line.
4. Submit your application
   • Apply via the RAF careers portal (www.raf.co.za).
   • Upload/attach all documents in PDF format.

The Road Accident Fund is more than just an employer – it’s an organisation with a mission to restore dignity, provide cover, and support recovery for people affected by road accidents in South Africa. By joining the RAF team, whether as an Officer, Senior Officer, Administrator, or Medical Case Manager, you’re stepping into a role that directly impacts lives and communities.