Pedro’s, a beloved and growing restaurant brand, is looking to expand its dynamic team with a Call Centre Agent to manage customer interactions and order processing. The Call Centre Agents play a crucial role in ensuring customers receive friendly, professional, and efficient service at every step of their dining experience. This role offers a perfect opportunity for those passionate about customer service, communication, and problem-solving.
Call Centre Agent Job Overview
- Location: Newlands East, KwaZulu-Natal
- Position Type: Contract
- Posted: 18 August 2025
- Closing Date: 24 October 2025
Key Duties and Responsibilities
- Menu Expertise: Call Centre Agents will become experts on Pedro’s menu, assisting customers by providing detailed descriptions of menu items, making personalized recommendations, and ensuring customers have an enjoyable ordering experience.
- Order Handling: The role requires taking and processing orders over the phone for both delivery and collection. Attention to detail is essential as agents need to accurately record customer orders, special requests, and any necessary instructions to ensure everything is communicated correctly to the store.
- Order Modifications: Customers may request to modify their orders, and Call Centre Agents will help facilitate these changes. Whether it’s a change in ingredients or a special request, it is the agent’s responsibility to ensure the modifications are communicated smoothly to the store.
- Upselling & Cross-selling: Identifying opportunities for upselling or cross-selling is another essential part of the role. Agents will encourage customers to try additional menu items, beverages, or exclusive promotions, enhancing both the customer experience and the restaurant’s revenue.
- Customer Service Excellence: Above all, Call Centre Agents are responsible for ensuring that each customer leaves satisfied. The agents must address customer needs promptly and professionally, making sure every interaction is positive and memorable.
Skills and Qualifications
- Matric Certificate: Applicants must have completed their Matric (Grade 12) or an equivalent qualification.
- Computer Literacy: A basic understanding of computer operations is required, as Call Centre Agents will need to navigate systems to manage orders, input data, and handle customer information efficiently.
- Communication Skills: Excellent verbal and written communication skills are crucial. Call Centre Agents need to interact with customers, answer inquiries, and resolve any issues professionally. Clear and effective communication is vital.
- Experience: Previous experience handling inbound calls, especially in a call centre environment, will be an advantage. Familiarity with customer service is also beneficial, but Pedro’s is open to training motivated individuals who are eager to learn and grow.
- Positive Attitude: A friendly, positive, and approachable personality is a must. As the voice of Pedro’s, Call Centre Agents should ensure that customers feel welcomed and valued during every interaction.
Why Work at Pedro’s?
At Pedro’s, the company takes pride in delivering delicious food, outstanding service, and memorable experiences for every customer. By joining the team, employees become part of a company that values its staff and fosters an inclusive, supportive work environment. As a Call Centre Agent, individuals will have the chance to develop skills in customer service, problem-solving, and communication, while enjoying opportunities for career growth in the restaurant industry.
Pedro’s is committed to empowering staff to take initiative and make a real difference in the customer experience. Whether a candidate is just starting their career or looking for a new challenge, this role offers the opportunity to be part of a fun, fast-paced team dedicated to excellence.
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How to Apply
Those who meet the qualifications and are excited about joining Pedro’s team are encouraged to apply before the closing date on 24 October 2025. Interested applicants can send their applications via the company’s online platform or contact Pedro’s directly for more information.
The Call Centre Agent position at Pedro’s offers an exciting opportunity for individuals passionate about customer service and eager to join a fast-paced, dynamic team. By becoming the voice of Pedro’s, Call Centre Agents play an integral role in delivering a seamless, positive experience for every customer. With opportunities to grow within the company and develop valuable skills in communication, problem-solving, and sales, this role is perfect for those looking to start or advance their career in customer service.
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