Sun International, a renowned leader in the entertainment and resort industry, is excited to announce an opening for the position of Control Room Operator at their Transport Department at Sun City Resort.
This permanent role, with four positions available, offers an exciting opportunity for individuals with a strong background in communication, coordination, and operational management.
Key Responsibilities of the Control Room Operator
The Control Room Operator’s day-to-day duties are varied and require a comprehensive understanding of transport operations, customer service, and technology. Some of the key responsibilities include:
1. Communication and Coordination
The Control Room Operator will review arrival and departure lists daily, ensuring all transport requests are handled efficiently. This includes understanding special requirements for each booking and communicating them clearly to all parties involved. They will also log transport booking requests received from hotels and airports and maintain accurate records of all interactions.
2. Dispatching and Monitoring
A significant part of the job involves dispatching drivers according to requests and schedules. The operator will actively monitor transport operations through radio communication and on-screen monitoring systems. They will dispatch drivers to the correct bus stops, ensuring minimal wait times for guests and smooth operation of transport services.
3. Surveillance and Reporting
The Control Room Operator will be tasked with monitoring bus stop volumes and guest wait times, using surveillance cameras to ensure transport services are operating efficiently. If any irregularities are noted, the operator must report and escalate them to management for swift resolution. They will also monitor video footage related to incidents, providing feedback and reports to management when necessary.
4. Handling Queries and Incidents
The operator will handle incoming calls related to transport queries, addressing concerns from guests, drivers, and staff. Additionally, they will be responsible for reporting any transport incidents or accidents promptly, ensuring that both safety and customer satisfaction are prioritized at all times.
5. Shift Handover and Confidentiality
As part of the shift turnover process, the Control Room Operator must relay vital information to the next shift, ensuring smooth continuity of operations. They will also be responsible for maintaining and storing confidential records related to transport bookings and incident reports, complying with all relevant privacy and data protection laws.
Requirements for the Role
To be considered for the Control Room Operator position, candidates should meet the following minimum requirements:
1. Educational Requirements
Candidates must have a Grade 12 qualification to be eligible for this role.
2. Experience
A minimum of 5 years’ experience in a contact center or control room role is required. Experience in a fast-paced environment, where effective communication and coordination are key, will be highly beneficial for success in this position.
3. Skills and Knowledge
In addition to the required experience, candidates should possess the following skills:
- Strong organizational and coordination abilities.
- Excellent customer service skills, particularly in creating positive guest experiences.
- The ability to follow established procedures, manage risk, and respond to urgent situations effectively.
- Proficient communication skills, both written and verbal, including telephone etiquette.
- Solid clerical and administrative skills, including maintaining accurate records.
- Proficiency in using MS Office and other relevant computer programs.
4. Personal Attributes
The ideal candidate should demonstrate emotional maturity, a calm demeanor under pressure, and strong decision-making abilities. Being able to handle multiple tasks simultaneously, while remaining organized and detail-oriented, is crucial to the success of this role.
How to Apply
Interested candidates are encouraged to apply for the Control Room Operator position at Sun City Resort by submitting their application through the official job listing. Candidates should ensure that they meet the necessary qualifications and experience to be considered for this role.
Apply Now
Applicants should submit their applications before the closing date, and only those who are successfully shortlisted will be contacted. If you do not receive a response within one month of applying, please consider your application unsuccessful.
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For individuals looking for an exciting opportunity in the hospitality and transport sector, the Control Room Operator role at Sun City Resort offers the chance to work in a dynamic environment. This position is perfect for those who thrive in fast-paced settings, enjoy problem-solving, and have a passion for delivering excellent customer service.
If you meet the qualifications and have the necessary experience, this could be your chance to join a prestigious organization committed to service excellence.