Are you looking to jumpstart your career in the customer service industry? If you’re passionate about delivering top-notch customer care and have a flair for providing excellent service over the phone, Cartrack has the perfect opportunity for you! Cartrack, a leader in smart mobility technology, is currently hiring Customer Care Agents in Johannesburg.
Customer Care Agent Job Overview
- Industry: Telecommunication Services
- Job Category: Service Advisor
- Location: Johannesburg
- Contract Type: Permanent
- Application Deadline: 4 November 2024
- Listing Reference: cartr_000557
- Employment Equity (EE) position: No
About Cartrack
Cartrack is more than just a job; it’s an opportunity to be part of an exciting, rapidly expanding team. As a global smart mobility technology company, we believe in empowering our employees. Whether you’re contributing to developing new products or supporting customers, your input will matter and shape our success.
Customer Care Agent Job Description
In the role of a Customer Care Agent, you’ll be joining a collaborative and vibrant team. Here, you’ll have the freedom to grow, innovate, and build meaningful relationships with both customers and colleagues. At Cartrack, we promote an environment where hard work and passion are recognized and rewarded.
Key Responsibilities
As a Customer Care Agent, you will play a key role in maintaining the company’s high standards of service and customer satisfaction. Your primary responsibilities will include:
- First Call Resolution – Effectively manage customer queries by providing solutions on the first interaction.
- Exceptional Telephonic Customer Service – Deliver courteous and professional customer care with a focus on exceeding customer expectations.
- Problem-Solving – Offer solution-oriented support to customers by understanding their concerns and resolving issues quickly and efficiently.
- Retentions Experience – Though not a requirement, experience in retentions will be an advantage as it may help in assisting customers with maintaining their services.
- Effective Communication – Communicate with customers using clear verbal and written communication skills to convey the information accurately and efficiently.
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Requirements
Cartrack is seeking seasoned Customer Care Agents who thrive in fast-paced environments and have the ability to provide exceptional customer service. To excel in this role, candidates must meet the following minimum requirements:
- Completed Matric (High School Certificate)
- At least 2 years of experience working in customer care
- Experience in retentions will be advantageous but not mandatory
- Strong verbal and written communication skills are essential
- A solution-oriented mindset that focuses on providing effective and timely solutions to customers
- A self-starter attitude with a positive outlook on helping customers and team members
- Willingness to learn, adapt, and continuously improve your skills on the job
Why Should You Apply?
If you’re looking to grow your career in customer care, the company offers the ideal environment to learn, advance, and make a difference. Here are a few reasons to apply:
- Permanent Position: Stability with a permanent contract.
- Global Exposure: Work for a company with operations across 23 countries.
- Dynamic Work Culture: Join a vibrant, fast-growing team with ample opportunities to develop your skills.
- Customer Focus: Make a real difference by helping customers with their inquiries, building lasting relationships, and contributing to our goal of delivering world-class service.
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How to Apply
Interested in taking your customer service career to the next level? Apply for the Customer Care Agent role today! The application process is simple:
- Visit the Cartrack Careers page.
- Find the listing reference cartr_000557.
- Submit your application by the deadline: 4 November 2024.
So, if you’re up for a challenge, have the required experience, and want to be part of an exceptional team, Customer Care Agent Job Opportunities are waiting for you. Apply today and take your career to new heights with a leading company in smart mobility technology.