Are you passionate about customer service and fintech? Are you looking for an opportunity to gain hands-on experience in a fast-paced, growth-focused company? If so, the Lesaka Technologies Customer Success Internship might be the perfect fit for you! This internship role is a great stepping stone for anyone interested in gaining valuable experience in the financial services industry, particularly in customer success and operations.
Customer Success Internship Overview
- Location: Sandton, Gauteng
- Duration: Internship
- Posted: 10 July 2025
- Closing Date: 17 July 2025
Duties and Responsibilities
In this internship, you will wear many hats, gaining valuable experience in various aspects of customer success, system health, and client services. Here’s a breakdown of the tasks you can expect:
1. Compliance & System Health
- You will play a key role in supporting processes such as quote logging, updating master accounts, and managing system queries via Salesforce. Ensuring everything is actioned within agreed SLAs will be one of your primary tasks.
- You will monitor systems to identify potential issues, working closely with engineers and line managers to flag risks and resolve problems.
- Your role will also involve conducting root cause analysis to prevent recurring problems and drive improvements in internal processes.
2. Client Satisfaction
- Resolving client queries quickly and professionally will be a key part of your role. You’ll ensure that clients receive clear, helpful communication, which reduces repeat queries.
- You will manage client cases, ensuring that tickets are tracked and resolved before they near the SLA breach.
- You’ll work hard to improve first-contact resolution (FCR), helping clients get their issues resolved the first time they contact support.
3. Administration
- Assisting the Finance department with deposit allocations and account setups for new clients will be part of your responsibilities.
- You’ll ensure that all contracts and client documents are accurately captured in Salesforce, maintaining up-to-date records for all clients.
- Processing client requests, including card loading and issuing, will also fall under your administrative duties.
4. Client Services
- Building strong relationships with customers and understanding their preferences will be crucial. You will be the first point of contact, directing queries to the right departments and providing first-level troubleshooting.
- Ensuring quotes, tax invoices, and case submissions are accurate and timely will also be a part of your client-facing responsibilities.
5. Reporting
- You’ll need to track and report on productivity, including the number of quotes issued, inbound and outbound calls, and card orders via Salesforce.
- Providing reports on your daily and weekly productivity will help ensure the smooth operation of the customer success team.
Requirements
To be considered for the Lesaka Technologies Customer Success Internship, you’ll need to meet the following requirements:
- Matric (NQF Level 4) with a focus on Maths and Accounting being an advantage.
- NQF Level 5 Higher Certificate in Sales, Marketing, or Business Administration.
- 2–3 years of experience in sales support, administration, or customer service (internship experience is welcome).
- A keen eye for detail and a customer-first attitude.
- Tech-savviness, particularly with CRM systems like Salesforce.
- The ability to multitask in a deadline-driven environment.
If you meet these qualifications, you’ll be well on your way to becoming a valuable asset to the Lesaka Technologies team.
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How to Apply for the Customer Success Internship
To apply for the Customer Success Intern position at Lesaka Technologies, make sure you meet the requirements and submit your application before the closing date of 17 July 2025.
You can apply directly through the company’s website or via the job listing platforms where the position is posted. Make sure your CV and cover letter clearly highlight your experience and skills, especially any previous internship or customer service experience.
If you haven’t heard back from Lesaka Technologies within 14 days of applying, consider your application unsuccessful.
The Lesaka Technologies Customer Success Internship offers an excellent opportunity to gain valuable experience in the fintech sector, working with a company that is dedicated to empowering businesses across South Africa. If you have a passion for customer service, a keen interest in systems and processes, and a desire to learn and grow within a fast-paced environment, this internship could be the perfect fit for you.
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