Located in the heart of Cape Town, Upper Union is a renowned restaurant that combines contemporary design with a passion for bold flavors, quality ingredients, and an unforgettable dining experience. Known for its shared dining concept and warm hospitality, the restaurant offers a refined yet relaxed atmosphere that welcomes guests to explore exquisite culinary offerings. Upper Union is seeking a professional and personable experienced waiter to join its Front of House team.
Experienced Waiter Job Overview
- Position: Experienced Waiter
- Location: Upper Union Restaurant, Cape Town, South Africa
- Department: Front of House
- Reports to: Restaurant Manager / Floor Supervisor
- Employment Type: Full-time
- Division: Upper Union Restaurant
- Business Unit: Front of House
- Industry: Hospitality
- Job Functional Area: Customer Service
- Posted: 21 August 2025
- Closing Date: 12 September 2025
About Upper Union
Upper Union has established itself as one of Cape Town’s premier dining destinations. Its commitment to providing exceptional service is complemented by a menu that celebrates bold flavors, artistic presentations, and a commitment to high-quality ingredients. In addition, the restaurant is known for its shared dining concept, where guests can enjoy both intimate and communal dining experiences.
Key Responsibilities
As an Experienced Waiter at Upper Union, your main responsibilities will include:
- Providing Exceptional Service: Ensuring that every guest receives attentive, personalised service throughout their dining experience.
- Menu Guidance: Assisting guests with menu selections, making recommendations, and answering any questions about the dishes and beverages offered.
- Coordinating with Staff: Ensuring smooth communication between the kitchen, bar, and Front of House staff to ensure timely and accurate delivery of orders.
- Maintaining Cleanliness: Ensuring that the dining area is clean and well-organised, ready to offer guests a comfortable environment.
- Handling Complaints: Addressing any guest complaints or concerns with empathy, professionalism, and a focus on finding effective solutions.
- Processing Payments: Efficiently and accurately processing customer payments.
- Supporting Team Members: Helping to create a positive and collaborative atmosphere among team members.
Required Skills and Qualifications
To be successful in the Waiter Vacancy at Upper Union Restaurant, candidates should meet the following requirements:
- Experience: At least 2 years of experience working as a waiter in a premium or fine-dining establishment.
- Knowledge: Strong knowledge of food, wine, and beverage service, with the ability to make informed recommendations to guests.
- Communication Skills: Excellent interpersonal and communication skills to engage effectively with guests and fellow team members.
- Multitasking Ability: The ability to multitask and remain calm under pressure in a fast-paced environment.
- Professional Appearance: A professional appearance and demeanour that reflects the standards of the restaurant.
- Flexibility: Flexible availability, including evenings, weekends, and holidays to accommodate the restaurant’s operational hours.
- Technical Skills: Familiarity with POS systems and reservation platforms is a plus. Wine or hospitality certifications would be an added advantage.
A Culture of Growth and Inclusivity
At Upper Union, the team works together to create an environment where every individual is valued. The restaurant fosters a culture based on its core values:
- Be AWARE: Be thoughtful, proactive, and present in all situations.
- Respond GENEROUSLY: Go the extra mile, give more, and always respond with a mindset of abundance.
- Strength in DIVERSITY: Embrace inclusivity and work harmoniously with others.
- Make it BETTER: Continuously improve by learning, influencing positively, and owning the process.
These values guide the daily interactions within the team and with guests, ensuring that Upper Union continues to offer outstanding service and experiences.
Recommended for you: From Personal Details to References: Building a Professional CV in 7 Easy Steps
How to Apply
If you are passionate about hospitality and looking for an exciting opportunity to showcase your skills in a premium dining environment, the Waiter Vacancy at Upper Union Restaurant is the perfect fit. To apply, submit your application before September 12, 2025, and take the first step towards joining a vibrant and dynamic team.
This position is an ideal opportunity for an experienced waiter looking to further their career in a reputable restaurant that values its team and its guests equally. Join Upper Union Restaurant today and contribute to delivering unforgettable dining experiences in the heart of Cape Town.
Also check: Best Free Platforms to Practice Job Interviews Online