Are you a motivated and enthusiastic individual with a passion for sales and customer service? Do you thrive in a fast-paced environment where you can make a difference to customers’ lives? If so, the Inbound Sales Agent Vacancy at Finchoice in the Western Cape might be the perfect opportunity for you.
Inbound Sales Agent Job Overview
- Job Title: Inbound Sales Agent
- Location: Western Cape
- Job Type: Permanent
- Salary: Market-related
- EE Position: No
- Reference Number: HCH-3060
Key Responsibilities
Customer Service Excellence
One of the core responsibilities of the Inbound Sales Agent at Finchoice is to provide exceptional customer service to both new and existing customers. Your role will involve managing all incoming customer queries via telephone. You will need to provide a professional, empathetic, and respectful service while addressing customer needs and offering solutions that improve their experience with the company. In doing so, you will not only resolve customer queries but also ensure that each call meets the department’s standards for customer experience and quality assurance.
Sales Responsibilities
In addition to customer service, the Inbound Sales Agent will also be tasked with generating sales and leads. This is a critical component of the role, as you will be expected to meet sales targets for financial products such as loans, insurance, and funeral-related products. Your ability to identify opportunities, handle objections, and engage with customers will directly impact your success in this role. Whether through upselling or cross-selling, your sales efforts will help to drive the company’s growth and improve financial inclusion for customers.
Problem Resolution and First Contact Resolution
A key aspect of your role will be handling and resolving customer complaints, enquiries, and concerns at the first point of contact. You will need to listen to customers attentively, empathize with their situations, and provide quick and effective solutions. This includes managing difficult or irate customers, maintaining professionalism, and ensuring that every call is handled with care.
Team Collaboration
The Inbound Sales Agent role requires working effectively within a team. You will collaborate with colleagues across various departments to ensure seamless service delivery. Whether it’s escalating issues or sharing insights and best practices, team collaboration is integral to delivering top-notch customer service and achieving sales targets. Supporting colleagues in need and contributing to the overall team knowledge base will help enhance team performance.
Achieving Performance Targets
To succeed in this role, it’s essential to meet both individual and team targets related to productivity, sales, customer service, and operational efficiency. This includes adhering to service levels, meeting performance benchmarks for customer satisfaction, and achieving sales goals consistently. By staying focused, motivated, and committed to continuous improvement, you will contribute to the overall success of Finchoice.
Qualifications and Requirements
Minimum Qualifications
To qualify for the Inbound Sales Agent position at Finchoice, applicants must meet the following requirements:
- Educational Qualification: An NQF Level 4 qualification is required.
- Sales Experience: A minimum of 4 years’ proven experience in sales, especially in loans and insurance products.
- Customer Service Experience: At least 3 years’ experience in a customer service role is essential.
- Communication Skills: Strong verbal and written communication skills are critical, as you will be interacting with customers regularly.
- Clear Record: A clear credit and criminal record is mandatory.
- Computer Literacy: Applicants must be proficient in Microsoft Word, Excel, and email.
- Telephone Etiquette: Excellent telephone etiquette is a must for this role, as you’ll be the first point of contact for many customers.
Desired Skills
In addition to the minimum qualifications, candidates should have the following skills to excel in the Inbound Sales Agent role at Finchoice:
- Ability to empathize with customers and address their concerns with a positive and proactive attitude.
- Strong sales skills with a proven ability to generate leads and meet sales targets.
- A customer-first mentality, always striving to improve the customer experience.
- Ability to manage and prioritize tasks efficiently to meet performance and service targets.
- Team player: Comfortable working with colleagues from various departments to achieve common goals.
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How to Apply
If you meet the qualifications and are excited about the opportunity to join the Finchoice team, it’s time to apply! Follow the steps below:
- Prepare Your Resume: Ensure your resume highlights your experience in sales and customer service, as well as your qualifications and achievements.
- Submit Your Application: Visit the Finchoice careers page to submit your application and resume.
- Prepare for the Interview: If shortlisted, you will be contacted for an interview. Be prepared to discuss your sales experience, customer service skills, and how you can contribute to Finchoice’s success.
The Inbound Sales Agent Vacancy at Finchoice presents an exciting opportunity for individuals looking to advance their careers in sales and customer service. With a focus on delivering exceptional customer experiences and generating sales, this role offers a dynamic work environment where you can grow professionally and make a real impact on customers’ lives. If you have the necessary qualifications and a passion for sales and service excellence, this could be your chance to join one of South Africa’s leading financial services companies.
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