Are you passionate about Apple products and providing exceptional customer service? Do you enjoy helping others and solving problems? If so, the iStore Call Centre Agent Vacancy in Sandton could be the perfect fit for you. As part of iStore, Africa’s largest Apple Premium Reseller, you’ll be joining a dynamic team that is dedicated to delivering high-quality customer service and technical support.
Call Centre Agent Job Overview
- Position: iStore Call Centre Agent (Part-Time)
- Location: Sandton, Johannesburg, Gauteng
- Company: Core Group (iStore)
- Business Unit: Call Centre
- Division: iStore – Stores
- Industry: Customer Services
- Job Type: Permanent, Part-Time
- Posted On: 10th July 2025
- Hours: 108 hours per month (Flexible)
Key Responsibilities
As an iStore Call Centre Agent, your primary responsibility will be to assist customers over the phone and provide them with support, guidance, and resolutions to their queries. Here’s an overview of the key tasks you will be expected to carry out:
1. Customer Support
- Act as the first point of contact for iStore clients, assisting with any queries regarding Apple products, services, or technical support.
- Provide accurate and timely solutions, whether it’s troubleshooting technical issues, providing product information, or addressing general inquiries.
2. Handling Complaints and Resolving Issues
- Respond effectively to customer complaints or issues, ensuring that all concerns are addressed in a professional and timely manner.
- Use problem-solving skills to manage irate clients and provide solutions to their concerns.
3. Call Logging and Record Keeping
- Maintain a record of all incoming calls and interactions through the iStore’s call centre software.
- Ensure that all issues, requests, or feedback from customers are logged accurately for follow-up or future reference.
4. Adherence to Service Standards
- Achieve personal and team targets for service levels and customer satisfaction.
- Ensure all customer interactions comply with iStore’s client care policies and service level agreements.
5. Technical Support
- Assist customers with technical issues, from troubleshooting Apple devices to providing guidance on repair progress.
- Offer support to customers looking for updates on repairs or technical queries.
6. Client Satisfaction
- Display a passion for excellent customer service and ensure customers are satisfied with the solutions provided.
- Work to exceed client expectations and deliver a positive experience with every interaction.
Key Requirements
The iStore Call Centre Agent role is ideal for individuals who are motivated, friendly, and have a strong customer service orientation. To be eligible for this position, you’ll need to meet the following criteria:
Education & Experience
- Matric Certificate (Grade 12).
- A South African ID.
- At least 1 year of experience in a call centre or customer service role.
Key Attributes
- Professionalism: Maintain a high level of professionalism when interacting with customers and co-workers.
- Empathy: Ability to understand and empathize with customer concerns.
- Communication Skills: Excellent verbal and written communication skills to communicate effectively with clients.
- Telephone Etiquette: A friendly and clear telephone manner, with the ability to handle calls efficiently.
- Problem-Solving Skills: Confidence in handling difficult or technical queries and offering solutions.
Flexibility
- This position is part-time, requiring only 108 hours per month, offering flexibility for those who need it. You will be expected to provide support in line with iStore’s trading hours.
Why Work at iStore?
Working at iStore means being part of a company that is constantly at the forefront of technology and customer service. As an iStore Call Centre Agent, you will have the opportunity to work with cutting-edge Apple products while helping customers enjoy a seamless experience.
Here are a few reasons why this job could be a great opportunity for you:
- Career Growth: With iStore’s extensive presence across Africa, there are numerous opportunities for career development.
- Training and Support: iStore offers excellent training to ensure you have the knowledge and skills required to assist customers effectively.
- Team Environment: You will be part of a supportive team that shares a common goal of providing the best customer service possible.
- Work-Life Balance: The flexible part-time hours ensure a balance between work and personal life.
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How to Apply
If you are passionate about Apple products and have a natural ability to help others, this is your chance to join the iStore team as a Call Centre Agent. To apply, make sure you meet the qualifications listed and submit your application through iStore’s career portal.
If you are passionate about Apple products, love helping others, and are looking for a flexible part-time job, the iStore Call Centre Agent role in Sandton offers the perfect opportunity. As part of Africa’s largest Apple Premium Reseller, you will gain valuable experience in customer service while contributing to a brand that is known for its innovation and excellence. With a supportive team, growth opportunities, and the chance to work with cutting-edge technology, this role provides a rewarding career path for anyone looking to build their skills and make a difference.
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