Sun International, one of South Africa’s leading hospitality groups, is excited to announce an opening for a Receptionist at one of their prestigious Cape Town hotels. With a reputation for providing top-notch service, Sun International is looking for a dedicated individual to be the first point of contact for guests, ensuring they have a seamless and memorable experience from check-in to check-out.
The position is ideal for those passionate about delivering exceptional customer service in a vibrant, high-energy environment.
Receptionist Job Overview
- Position: Receptionist
- Location: Cape Town
- Reference Number: SI-380
- Job Type: Permanent
- Salary: Market Related
- Date Published: 2025/08/11
Key Responsibilities
Prepared Work Station
A successful Receptionist ensures that the front desk area is fully prepared for the day’s activities. This includes taking proactive steps to maintain cleanliness and organization, as well as ensuring that all equipment and systems are functioning properly. Specific tasks include:
- Checking Equipment and Systems: Identifying any issues that could hinder smooth operations.
- Restocking Brochures and Information Materials: Ensuring that the latest information and promotional brochures are available for guests.
- Reviewing VIP and Special Requests: Familiarizing oneself with daily arrival and VIP lists, ensuring any special requirements are noted and prepared for.
- Preparing Welcome Amenities: Assisting in preparing and distributing welcome packages or VIP amenities for guests.
- Staying Up to Date with Hotel Information: Keeping up-to-date with the hotel’s facilities, services, and any ongoing promotions to provide guests with relevant information.
Delivered Reception Services
One of the core functions of the role is to provide seamless service to guests, ensuring their stay is comfortable and enjoyable. Key duties in this area include:
- Guest Greeting: Acknowledging and greeting guests with a friendly smile upon arrival and departure, ensuring they feel welcomed at all times.
- Managing Check-ins and Check-outs: Completing check-in and check-out procedures, including issuing keys, preparing bills, and processing payments.
- Handling Guest Requests: Responding to special requests such as booking theater tickets or securing valuables, ensuring the guest’s needs are met efficiently.
- Providing Information: Informing guests of hotel services, accommodation rates, and offering information on local attractions and activities.
- Building Guest Relationships: Establishing positive relationships with guests and addressing any concerns or complaints with professionalism to protect the hotel’s image.
- Maintaining Records: Keeping clear, accurate, and comprehensive records of room bookings and billing information for future reference.
- Handling Reservations: Managing bookings from multiple channels, including online platforms, phone, email, and walk-ins, ensuring that no guest inquiry is left unresolved.
- Reporting Issues: Notifying relevant departments about housekeeping, maintenance, or technical issues to ensure timely resolution for guest comfort.
- Cash Management: Administering the reception float and completing cash-ups at the end of each shift.
- Promoting Hotel Services: Actively upselling hotel services and promoting the hotel’s amenities and nearby attractions to guests.
Customer Engagement
Engaging with guests is key to ensuring they have a positive experience at the hotel. The Receptionist is expected to:
- Provide a Warm Welcome: Greeting all guests with a friendly smile, acknowledging them upon their arrival and departure.
- Understand Guest Preferences: Interacting with guests to understand their preferences and needs, tailoring services to meet their expectations.
- Resolve Complaints and Requests: Efficiently handling customer complaints or special requests, ensuring that all issues are resolved in a courteous and professional manner.
Required Skills and Experience
Candidates for this role should meet the following qualifications and possess the required experience:
- Education: A minimum of Grade 12 is required.
- Experience: At least two years of experience in a customer service role, preferably in the hospitality industry.
- Skills and Competencies:
- Strong knowledge of front desk procedures and hotel product offerings.
- Proficiency in Microsoft Office Suite and Opera (or similar property management software).
- Excellent communication skills in English (both verbal and written).
- Upselling skills to encourage guests to explore additional hotel services.
- A professional phone manner and ability to engage with guests in a friendly, welcoming manner.
- Problem-solving skills and the ability to handle guest complaints with grace.
- Ability to maintain a high level of professionalism and a positive attitude at all times.
Work Conditions & Special Requirements
- This role involves working shifts, including weekends and public holidays, to meet operational requirements.
- The Receptionist must be physically able to stand for extended periods and move around the hotel as needed.
- Flexibility to perform other tasks or assist in different hotel areas as required due to operational needs.
- Knowledge of an additional language is beneficial in catering to a diverse guest population.
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How to Apply
To apply for the Receptionist Vacancy at Sun International, candidates must follow these steps:
- Visit the Careers Page: Go to the official Sun International website and navigate to the careers section.
- Submit Your Application: Ensure that you meet the minimum requirements, including having a Grade 12 qualification and at least two years of relevant customer service experience. Upload your updated resume and a cover letter outlining your suitability for the position.
The Receptionist Vacancy at Sun International in Cape Town offers a fantastic opportunity for individuals passionate about hospitality and customer service. With its commitment to providing outstanding guest experiences, Sun International offers a supportive and dynamic environment where employees can develop professionally. If you’re eager to make a positive impact and be part of an industry-leading team, this is your chance to start a fulfilling career in hospitality.
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