Are you looking for an exciting opportunity to kick-start your career in the banking sector? Standard Bank, one of South Africa’s oldest and most trusted financial institutions, is offering an incredible opportunity through its Call Centre Learnership programme.
If you’ve recently completed an undergraduate degree and are eager to gain practical experience in the banking industry, this learnership might just be the perfect launchpad for your career.
Overview of the Standard Bank Call Centre Learnership
- Business Segment: Group Functions
- Location: Johannesburg, 5 Simmonds Street, South Africa
- Job Type: Contract
- Job Ref ID: 80440849A-0001
- Date Posted: 07/07/2025
- Start Date: 01 October 2025
- End Date: 30 September 2026
- Learner Allowance: R6 800 per month
- Additional Benefits: Student Medical Aid
What is the Standard Bank Call Centre Learnership?
As part of this one-year programme, you will receive hands-on experience in a voice branch call center environment, where you will learn about the banking ecosystem, financial products, customer demands, and regulatory frameworks. You will also be completing an Agile Banking Professional certificate at an NQF level 5, a qualification that will not only deepen your knowledge but also make you FAIS (Financial Advisory and Intermediary Services) accredited. This certification will unlock many future career opportunities in the banking industry across South Africa.
What Will You Learn?
The Standard Bank Call Centre Learnership is designed to provide you with a comprehensive skill set that is highly sought after in the banking and customer service sectors. During the learnership, you will:
- Understand the Full Value Chain of Voice Branch: You’ll get an in-depth understanding of how a call center in the banking environment operates, from the initial client interaction to resolving issues and providing services.
- Build Strong Communication and Service Skills: Communication is at the heart of customer service. You will learn how to effectively engage with clients, ensuring that their needs are met in a professional and efficient manner.
- Enhance Your Analytical and Problem-Solving Skills: A key part of the banking industry is the ability to analyze and process information quickly and accurately. You will gain insights into how to approach and solve customer inquiries effectively.
- Learn the Regulatory and Financial Frameworks: In banking, understanding the legal and financial landscape is crucial. You will gain knowledge of the various regulations and frameworks that govern the banking industry.
- Develop Strong Client Relationships: Building and maintaining client relationships is essential to ensuring customer satisfaction and loyalty. You will gain experience in resolving client inquiries while maintaining a positive, professional relationship.
- Master Telephone and Email Etiquette: The way you communicate with clients over the phone or via email is critical. You will be trained to handle client communications with professionalism and precision.
Key Requirements
To apply for the Standard Bank Call Centre Learnership, there are a few key requirements you need to meet:
- Be a South African citizen.
- Be between the ages of 18 and 30.
- Have completed an undergraduate qualification (your degree should be in any relevant field, including but not limited to finance, business, economics, etc.).
- Be computer literate and comfortable using various software programs.
- Not be permanently employed.
- Not be studying at any other institution.
- Not be registered on any other learnership or internship programme.
This learnership is designed for individuals who have a passion for the banking sector and are eager to learn and grow within the industry. The programme is ideal for those with no more than 6 months of work experience, making it the perfect opportunity for recent graduates.
What Do You Get?
Participants in the Standard Bank Call Centre Learnership will enjoy the following benefits:
- Monthly Learner Allowance of R6 800: This stipend is designed to help cover living expenses during the learnership period.
- Student Medical Aid: You will be covered by medical aid to ensure that you have access to healthcare during your time on the programme.
- Agile Banking Professional Certificate: This NQF Level 5 qualification will not only enhance your knowledge of the banking sector but also make you FAIS accredited, providing a significant boost to your career prospects.
- Practical Work Experience: By working within a real call center environment, you will gain valuable experience that will help you transition from theory to practice in the banking industry.
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How to Apply
To apply for the Standard Bank Call Centre Learnership, you must submit your application through the official Standard Bank job portal. Be sure to meet all the eligibility requirements and submit all necessary documentation, including proof of your undergraduate qualification.
Closing Date: The closing date for applications is August 2025, so make sure you apply soon before it’s too late.
The Standard Bank Call Centre Learnership is an excellent opportunity for young South Africans eager to pursue a career in banking. This learnership provides the chance to gain hands-on experience, earn a monthly allowance, and enhance your qualifications with an Agile Banking Professional certificate. If you’re looking for a way to jump-start your career in the banking industry, this is your chance. Don’t miss out—apply today!