Sun International is seeking dedicated individuals for the role of Gaming Technical and Floor Assistant at GrandWest Casino and Entertainment World, Cape Town. With ten (10) positions available, this permanent employment opportunity offers enthusiastic candidates a chance to grow within a vibrant hospitality and entertainment setting.
What the Role Entails
The Gaming Technical and Floor Assistant will support GrandWest’s operation by maintaining gaming and floor equipment to ensure high availability and excellent guest experience. Key responsibilities include:
- Technical Servicing
The assistant services and cleans components on gaming equipment. This includes displays, Electronic Gaming Machines (EGMs), gaming kiosks, keypads, card readers, note acceptors, EGM bases, cashiering and promotional equipment. The purpose is to prevent equipment failures and maintain consistent performance. - Daily Maintenance & Mobility
Apart from cleaning and minor component replacement, the role involves moving EGMs, repositioning units as required, and ensuring that environments are clean, safe and compliant with company standards. - Record-Keeping & Safety
All service jobs must be documented via job cards. Workshop and working spaces must be kept tidy, equipment stored securely, and safety procedures adhered to at all times. - Guest Interaction & Customer Service
Though the position is technical, there is a customer-facing aspect. The assistant will interact with guests—providing promotional information, greeting visitors warmly, helping with queries, and always operating with respect and professionalism.
What Sun International Looks For
Applicants need to meet certain educational and personal criteria, and align with both technical competencies and strong interpersonal skills.
Educational Requirements
- Grade 12 with at least a C symbol in Natural Science and Mathematics, or
- Grade 12 Technical with a C symbol in Mathematics and Electronics/Electrical, or
- N3 in Electric/Electronic Studies.
Licencing & Physical Requirements
- Must qualify for a gaming licence, per regulatory requirements.
- Must be physically strong—able to stand for long periods, move machines, and use tools relevant to repairs and maintenance.
Skills and Competencies
Sun International values both technical proficiency and personal skills. Candidates should be strong in:
- Technical Areas: knowledge of gaming components, component servicing and repair, system auditing and investigations. A sound understanding of gaming technical standards and computer skills is essential.
- Behavioural & Personal Traits:
- Analytical thinking—ability to problem-solve and follow instructions accurately.
- Attention to detail—checking work, ensuring cleanliness and functioning equipment.
- Emotional resilience—able to handle the pressures and demands of a busy gaming floor.
- Customer focus—listening to guests, answering questions, presenting Sun International in a friendly and professional manner.
Why This Role Matters
GrandWest Casino is more than just entertainment; it’s a destination. The smooth operation of gaming equipment, the appearance and reliability of the floor setting, and interactions between staff and guests all shape the guest’s experience.
A Gaming Technical and Floor Assistant plays a critical behind‑the‑scenes role—ensuring that when a guest arrives, everything works, looks good, and feels welcoming. Poorly maintained equipment or dirty displays can undermine guest trust, while well‑maintained gaming floor and friendly service foster loyalty and enjoyment.
What It’s Like to Work at GrandWest
Working at GrandWest means being part of a large, dynamic team in one of South Africa’s leading entertainment venues. Shifts may vary—fit with operational needs—and flexibility is essential. You will:
- Move frequently across work areas—between machine floors, workshops, promotional zones.
- Be engaged both in technical tasks and customer interaction.
- Work under standards governed by the Gaming Board and by internal policies of Sun International.
- Be part of an organisation that values equity—preference given to candidates from designated groups in line with the Employment Equity Act, No. 55 of 1998.
How to Apply
Those interested in joining should ensure their CV reflects:
- Their educational qualifications (Grade 12/N3, including Mathematic, Natural Science or Electronics/Electrical).
- Any prior experience in technical/electrical maintenance or relevant work settings.
- Strong examples of customer service or problem‑solving under pressure.
- Willingness and ability to meet physical and licensing requirements.
Prospective applicants are encouraged to submit their applications through Sun International’s recruitment system or the specified GrandWest hiring page. Be sure to reference Job Ref #: SI‑426.
The Gaming Technical and Floor Assistant position at Sun International offers more than a job—it’s an opportunity to contribute to a quality entertainment experience, develop technical skills, and serve guests with professionalism. For those with the right qualifications, a positive attitude, and the physical stamina, this role promises meaningful work in a lively and respected venue.
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