The world of Information and Communication Technology (ICT) continues to evolve, and in this digital age, institutions need a strong support team to keep their systems running smoothly. At Rosebank College, part of the prestigious ADvTECH Group, the demand for skilled ICT professionals is ever-growing. The latest opening for an ICT Support vacancy at Rosebank College in Pretoria presents an exciting opportunity for aspiring candidates to make a significant impact.
ICT Support Job Overview
- Position Title: ICT Support
- Location: Rosebank College Pretoria, Gauteng
- Division: Rosebank College
- Business Unit: RC Pretoria
- Minimum Experience: Entry Level
- Job Functional Area: Education
- Company Primary Industry: Higher Education
- Job Type: Permanent
- Closing Date: 01 July 2025
Key Responsibilities
The primary responsibility of the ICT Support role is to assist in the resolution of incidents involving applications and related end-user equipment used within the organization. This involves troubleshooting and solving problems related to systems and equipment that are essential for students, staff, and faculty. The support will be offered not only to end-users but also to internal teams like computer operations and service desks.
The position includes a variety of tasks, such as:
1. Desktop Support
- Answering, evaluating, and prioritizing logged requests for assistance from users.
- Logging and tracking calls through the incident and problem management database.
- Identifying, isolating, and resolving routine user issues. Complex problems are escalated to the senior ICT support team.
- Ensuring that service desk calls are closed within the defined SLA parameters.
2. Software and Hardware Installations and Support
- Installing and configuring desktop and laptop computers with the necessary software.
- Setting up hardware and peripheral components (e.g., monitors, printers, disk drives).
- Conducting periodic checks and testing of ICT equipment, ensuring proper functionality.
- Carrying out device setups and managing the acceptance sign-off for devices used by staff and students.
3. Information Technology Administrative Functions
- Liaising with service providers to maintain ICT equipment, including repairs and upgrades.
- Maintaining the ICT asset register and completing the required financial documentation (disposals, etc.).
- Ensuring that all areas like the ICT storeroom, server room, and office space are tidy and safe.
- Organizing and conducting training and orientation for staff and students on ICT systems.
4. Regular Audits and Checks
- Carrying out periodic reviews and spot checks on ICT assets.
- Maintaining an updated asset register, ensuring that it is aligned with financial records.
- Performing audits and ensuring compliance with health and safety regulations in ICT facilities.
Educational Qualifications and Experience Required
To qualify for the ICT Support position, candidates need to meet the following educational and experience criteria:
Minimum Requirements:
- Higher Certificate in ICT or an equivalent qualification.
- Occupational Certificate Level 5 (NQF Level 5) in ICT.
- A+ / N+ certification.
- Valid driver’s license.
- Experience: At least 6 months of ICT internship or practical exposure.
Advantageous:
- Advanced Certificate, Diploma, or Occupational Certificate Level 6 (NQF Level 6) in certifications like CCNA1, MCSE, or MCTIP.
Skills and Personal Attributes
The role requires a combination of technical expertise and personal attributes that ensure success in the position. The ideal candidate will possess:
- Problem-Solving Skills: Ability to diagnose issues and find practical solutions quickly.
- Attention to Detail: The ability to carefully document incidents and ensure all hardware and software setups are accurately completed.
- Communication Skills: Strong communication abilities to liaise with users and colleagues effectively.
- Team-Oriented: Ability to work with a collaborative team to resolve issues and maintain smooth operations.
- Customer Service Orientation: A strong desire to provide excellent service to both internal users and external service providers.
- Adaptability: Ability to adapt to new technologies and constantly changing environments.
Working Hours and Salary
The ICT Support role follows a full-time work schedule, with working hours from 08:00 AM to 05:00 PM, Monday to Friday. The position offers a market-related salary, ensuring that successful candidates are fairly compensated for their contributions.
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How to Apply
Interested candidates can apply for the ICT Support vacancy by submitting their applications before the closing date of 01 July 2025. The application should include an updated resume, along with any certifications or qualifications relevant to the position.
The ICT Support Vacancy at Rosebank College presents an excellent opportunity for individuals looking to kickstart their careers in the field of Information and Communication Technology. As part of the esteemed ADvTECH Group, Rosebank College offers a dynamic and supportive environment where employees can grow and contribute to the success of thousands of students.