If you have Grade 12 and at least one year of recent call centre experience, FlySafair is inviting applications for seven permanent Contact Centre Agent positions in Johannesburg.
The position is suited to candidates who enjoy working with customers, solving problems and handling enquiries in a fast-paced environment.
FlySafair Contact Centre Agent Job
- Company: FlySafair
- Position: Contact Centre Agent
- Job Reference: C02_0052
- Location: Johannesburg (JHB)
- Industry: Aviation
- Employment Type: Permanent
- Positions Available: 7
- Closing Date: 25 September 2026
The successful candidates will report to the Contact Centre Team Leader.
What Will You Do?
As a Contact Centre Agent, you will serve as one of the first points of contact for FlySafair customers.
Your responsibilities will include:
- Handling and resolving customer complaints, requests and queries.
- Assisting customers with bookings, delays, cancellations, lost property and system-related issues.
- Following approved scripts, instructions and guidelines when handling high-volume enquiries.
- Processing customer forms, orders and applications.
- Providing information about FlySafair’s products and services.
- Explaining processes and guiding customers through the appropriate steps.
- Following up with customers to ensure their issues have been resolved.
- Identifying customer needs and researching issues to provide appropriate solutions or alternatives.
- Escalating complex or problematic queries to the appropriate level.
- Recording customer comments, enquiries, complaints and actions taken according to standard operating procedures.
- Updating existing customer information.
- Communicating with customers through approved channels in a professional and helpful manner.
- Providing excellent customer service and working to exceed customer expectations.
- Identifying opportunities to upsell FlySafair products when appropriate.
- Protecting customer confidentiality.
- Keeping up to date with FlySafair’s services and products.
- Identifying opportunities to improve the customer experience.
FlySafair Contact Centre Agent Requirements
Applicants must meet the following requirements:
Grade 12
A Grade 12 certificate or equivalent qualification is essential.
Call Centre Experience
You need at least one year of call centre experience gained within the last three years in a medium-sized organisation.
This is listed as an essential requirement, so applicants should ensure their previous experience meets the stated criteria.
Other Requirements
Candidates must also:
- Have no criminal record.
- Have no credit record.
- Be willing to work shifts.
- Be available to work weekends and public holidays.
- Be flexible regarding working hours.
- Be willing to work longer than normal office hours when required.
Personal Attributes FlySafair Is Looking For
The successful candidates should demonstrate:
- Patience and assertiveness.
- Trustworthiness and professionalism.
- Reliability.
- A strong customer-service orientation.
- Teamwork.
- Goal orientation.
- Adaptability and flexibility.
- Excellent timekeeping.
Because the position involves dealing directly with customers, strong communication and problem-solving abilities will be important.
Important Application Information
FlySafair states that email applications will not be accepted. Candidates should therefore use the official application process provided for the vacancy rather than sending their CV by email.
The airline also states that preference will be given to members of under-represented designated groups.
Applicants should note that if they do not receive feedback within two weeks after the closing date, they should consider their application unsuccessful.
FlySafair also reserves the right not to proceed with the vacancy and to make appointments according to its operational requirements.
Related: SunBet Call Centre Agent Jobs
How to Apply for the FlySafair Contact Centre Agent Job
Interested applicants should apply through the official FlySafair recruitment process before the closing date.
Job Reference: C02_0052
Closing Date: 25 September 2026
When applying, make sure your CV clearly highlights your Grade 12 qualification and relevant call centre experience, particularly experience gained within the past three years.
Apply for the FlySafair Contact Centre Agent vacancy
Before You Apply
Make sure you:
- Meet the Grade 12 requirement.
- Have at least one year of qualifying recent call centre experience.
- Are prepared to work shifts, weekends and public holidays.
- Check that your CV accurately reflects your customer-service and call-centre experience.
- Apply before 25 September 2026.
- Do not send an email application, as FlySafair specifically states that email applications will not be accepted.
This opportunity could be relevant to experienced call centre agents looking to move into the aviation and airline customer-service sector.
