Shane Ash
Customer Service, Client Relations, Administraton Clerk
Pretoria, Gauteng
About
Customer Service and Client Relations professional with 8+ years of experience across customer service, contact centre operations, client relations, telemarketing, debt collection, tracing, administration and customer retention. Experienced in managing customer enquiries and complaints through telephone, email and other correspondence channels, identifying customer needs, resolving problems and managing escalations professionally.
Skills
- Computer Literacy
- Teamwork
- Customer Service
- Problem Solving
- Conflict Resolution
- Client Relationship Management
- Attention to Detail
- Communication
- Interpersonal Skills
- Administrative Support
Experience
Customer Service Agent
KK & My Projects · 2023-01 to 2024-12
Tracing/ Debt Collection Agent
Ver-Tex Solutions (Pty) Ltd · 2022-07 to 2022-12
Telemarketing Agent
SEESA (Pty) Ltd · 2019-10 to 2021-04
Education
Higher Certificate
University of Johannesburg · Digital Literacy and Entrepreneurship
Advanced Diploma
Tshwane University of Technology · Marketing Management
Christian Brother's College Pretoria
AI Skills for Work
Nasi Ispani Academy · Short course