Are you a dedicated individual with experience in emergency or medical call-centre work? The Emergency Communication Centre in the Metropole is hiring for two Emergency Call Centre Agent positions. This is an exciting opportunity to contribute to a critical service while working in a dynamic and fast-paced environment.
Key Responsibilities:
- Receiving and Capturing Incoming Calls: You will handle emergency calls via the GEMS data system, recording vital information and prioritising cases based on urgency.
- Managing Stress and Anxiety: You must demonstrate excellent communication skills, providing reassurance to distressed callers.
- Dispatching Emergency Resources: After assessing the situation, you will dispatch the relevant emergency services via radio and monitor the progress of each incident.
- Control Room Management: The agent will maintain order and hygiene in the control room to ensure optimal working conditions.
Key Requirements
Applicants must meet the following criteria to be considered for the position:
- Education: A Senior Certificate (Grade 12 or equivalent) is required.
- Experience: Prior experience in an emergency or medical call-centre is essential.
- Computer Literacy: A good working knowledge of MS Office is necessary. Familiarity with the GEMC/CAD system (Computer Aided Dispatching) is highly advantageous.
- Shift Work: The ability to work shifts according to a roster is a requirement, with a willingness to work overtime when needed.
- Other Skills: Strong communication skills, the ability to manage stressful situations, and a calm, focused approach during emergencies are essential.
Additional Information:
- Salary Range: R 228 321 – R 268 950 per annum, plus service benefits such as a 13th cheque, pension fund contribution, housing allowance, and medical aid.
- Closing Date: 8th August 2025.
- Practical Assessment: Shortlisted candidates will be required to undergo a practical assessment to evaluate their ability to perform in a real-life emergency call centre scenario.
- Contact Information: For any queries regarding the position, please contact Ms P Masitho at 021 932 1966.
How to Apply
Interested candidates must submit their applications by the closing date. Please ensure you meet the following requirements before applying:
- Provide recently certified copies (not older than 6 months) of your Identity Document (ID), driver’s license (if applicable), qualifications, and proof of registration with the relevant statutory body.
- Please note that further checks, including security clearance, criminal record checks, qualification verification, and previous employment verification, will be conducted for shortlisted candidates.
Why Work as an Emergency Call Centre Agent?
Working as an Emergency Call Centre Agent is a challenging yet rewarding role that plays a critical part in saving lives and providing vital assistance to those in need. In this position, you will be at the forefront of emergency response efforts, handling distressing situations and making decisions that directly impact the outcome of emergency incidents.
Important Notes for Applicants
- Competency Test: Candidates may be subjected to a competency test as part of the selection process.
- No Payment Required: Please be aware that no payment of any kind is required when applying for this position.
- Documentation: Ensure that all documentation is submitted as per the guidelines to avoid disqualification.
Check also: Job Vacancies in the Free State Department of Community Safety
The role of Emergency Call Centre Agent is a unique opportunity for individuals who are looking to make a real difference in their community. If you are calm under pressure, possess the required skills, and are eager to contribute to an essential public service, apply today and start your journey with the Emergency Communication Centre.