Sun International is recruiting IT Support Technicians for its Sun City Resort operations. A total of three permanent posts are available under reference number SI-795.
The role focuses on providing technical support to end users, maintaining desktop systems, and ensuring that computer services and equipment across the business unit operate efficiently. IT Support Technicians assist with software and hardware installations, troubleshooting technical problems, and maintaining IT infrastructure in line with operational requirements.
These positions are based at Sun City Resort and fall within the hospitality and leisure technology environment. The successful candidates will support business operations by responding to service incidents, maintaining system stability, and assisting users with technology-related challenges.
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Who Can Apply
Applications are open to candidates with relevant qualifications in information technology and experience providing technical support within an operational IT environment.
Applicants must meet the educational and experience requirements outlined for the role. Candidates must also be able to work shifts, weekends, and overtime when operational requirements demand.
Preference may be given to candidates from designated groups in accordance with employment equity provisions and organisational policies.
Minimum Requirements
- Two-year Diploma in Information Technology or equivalent NQF Level 6 qualification in IT
- MCSE certification (advantageous)
- ITIL Foundation certification (advantageous)
- Minimum of two years relevant IT industry experience
- Ability to meet the requirements for a gaming licence
- Ability to work shifts and weekends
- Willingness to work overtime when operationally required
- Technical understanding of IT infrastructure and desktop computing environments
- Knowledge of technology operations and user support processes
- Strong listening and communication skills
Scope of Duties
The IT Support Technician will stabilise and maintain the data centre and computing environment across the business unit. The role involves detecting and responding to technical problems and ensuring systems operate effectively in accordance with best practice standards.
The successful candidate will support desktop computing operations by diagnosing and resolving user incidents that cannot be resolved telephonically. This includes providing on-site troubleshooting, assisting end users with software usage, and installing or updating required hardware and software.
Responsibilities include preparing systems for installations, maintaining system configurations, and ensuring the computer services environment remains operational and aligned with organisational standards. The technician will also maintain spare parts inventories used in system repairs and assist with system maintenance activities.
The position involves engaging with external vendors regarding repairs, services, and equipment parts. The technician may coordinate logistics with vendors, escalate technical issues where necessary, and participate in vendor-related meetings when required.
Additional responsibilities include monitoring service statistics to identify opportunities for improvement, maintaining standard operating procedures related to IT systems, and providing feedback to the service desk regarding incident resolution.
Documents Required
- Updated Curriculum Vitae
- Proof of relevant IT qualification
- Supporting certifications if applicable (MCSE, ITIL Foundation)
- Any additional documents required during the recruitment process
Additional documentation may be requested from shortlisted candidates during the selection process.
How To Apply
Applications must be submitted online through the Sun International recruitment platform.
Applicants must register an account on the platform to apply and complete the required application details before submission.
Candidates must ensure that their application reflects the correct job title, reference number SI-795, and that all required information is completed during the application process.
Only shortlisted candidates will be contacted during the recruitment process. If you have not received feedback within one month after the closing date of the advertisement, consider your application unsuccessful.
FAQ’s
How many IT Support Technician posts are available?
There are three IT Support Technician positions available at Sun City Resort.
What qualifications are required for this position?
Applicants must have a two-year Diploma in Information Technology or an equivalent NQF Level 6 qualification.
Is work experience required?
Yes. A minimum of two years of relevant experience in the IT industry is required.
Will technicians work shifts or weekends?
Yes. The role may require working shifts, weekends, and overtime depending on operational needs.
What is the closing date for applications?
The closing date was not specified in the advertisement. Applicants are advised to apply as soon as possible.
Final Thoughts
These IT Support Technician positions provide an opportunity for qualified candidates to work within the technical operations environment of Sun City Resort.
Applicants should ensure that their qualifications and experience meet the stated requirements and that all application details are correctly completed when applying through the online recruitment platform. Submitting applications early may assist in avoiding delays during the recruitment process.
