Leroy Merlin Seasonal Contact Centre Agent Job 2026: 2-Month Contract, Grade 12

Leroy Merlin is hiring a Seasonal Contact Centre Agent in Sandton, Gauteng. The position offers a two-month fixed-term contract. Applicants need Grade 12 or an equivalent qualification.

The role focuses on customer service across several communication channels. Successful candidates will assist customers with orders, deliveries, products and after-sales support.

Leroy Merlin South Africa forms part of Groupe Adeo. The company operates in the home improvement and retail sector.

Leroy Merlin Seasonal Contact Centre Agent Job 2026

The Seasonal Contact Centre Agent will serve as a key contact point for Leroy Merlin customers. The role requires efficient, accurate and empathetic customer service.

Agents will handle customer interactions through available service channels. These channels may include phone, email, social media and live chat.

The position also requires employees to manage customer tickets using Zendesk. Agents must classify queries correctly and provide timely updates.

The vacancy is based in Sandton, Gauteng.

Job Details

• Company: Leroy Merlin South Africa
• Position: Seasonal Contact Centre Agent
• Contract: Two-month fixed-term contract
• Location: Sandton, Gauteng
• Qualification: Grade 12 or equivalent
• Experience: Customer service or contact centre experience is advantageous
• CRM knowledge: Zendesk experience is advantageous

The supplied job listing displays the employment type as permanent. However, the job description identifies the position as a two-month fixed-term contract.

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What Does a Seasonal Contact Centre Agent Do?

The Seasonal Contact Centre Agent handles customer queries across multiple service channels. The employee must provide accurate information and resolve queries efficiently.

Customers may contact the business about several issues. These include orders, deliveries, after-sales support and general product enquiries.

Agents must also record customer interactions correctly. This involves creating, classifying and updating tickets in Zendesk.

When a query requires additional assistance, the agent must escalate it. However, the agent remains responsible for following the matter through to resolution.

The role therefore requires strong communication and organisational skills.

Key Responsibilities

Successful applicants will perform several customer service duties. These responsibilities include:

• Handle customer interactions across active service channels.
• Respond to queries through phone, email and social media.
• Assist customers through live chat when available.
• Provide information about orders and deliveries.
• Support customers with after-sales queries.
• Provide general product and service assistance.
• Record customer tickets accurately in Zendesk.
• Classify tickets according to the relevant query.
• Provide timely updates on customer tickets.
• Escalate complex matters to the appropriate team.
• Maintain ownership of customer queries until resolution.
• Work with internal teams to resolve customer issues.
• Share recurring customer concerns with relevant stakeholders.
• Provide customer feedback that can improve service delivery.
• Adapt to new customer service tools and technologies.

Requirements for the Leroy Merlin Seasonal Contact Centre Agent Job

Applicants must meet the minimum qualification requirement before applying.

Grade 12 Required

A Grade 12 qualification or equivalent is required for this position. Applicants should ensure that their CV clearly reflects their highest school qualification.

Previous customer service experience is advantageous. Contact centre experience may also strengthen an application.

Knowledge of Zendesk or another CRM system is also advantageous. However, the supplied vacancy information does not state that Zendesk experience is mandatory.

Candidates should also demonstrate strong communication skills. The position involves regular interaction with customers across different channels.

Skills That Can Help Your Application

Applicants should highlight relevant skills on their CV. These skills can include:

• Customer service
• Verbal communication
• Written communication
• Problem-solving
• Active listening
• Ticket management
• CRM systems
• Time management
• Attention to detail
• Conflict resolution
• Multichannel customer support

Candidates with previous retail or customer-facing experience can also highlight this experience.

How to Apply for the Leroy Merlin Job

Interested applicants should review the vacancy details before submitting an application.

The advertised position is located in Sandton, Gauteng. Applicants should ensure that they meet the Grade 12 requirement.

When preparing a CV, include relevant customer service experience and technical skills. Candidates should also mention experience with CRM platforms where applicable.

Applicants should use the advertised application platform to submit their applications.

Apply Here.

Why Customer Service Experience Matters

Contact centre employees interact directly with customers. Therefore, they need to communicate clearly and professionally.

Customer service experience can help applicants understand customer needs. It can also demonstrate experience with handling different types of queries.

However, the vacancy lists previous customer service or contact centre experience as advantageous. The stated minimum qualification is Grade 12 or an equivalent qualification.

Frequently Asked Questions