Red Star Wholesale Catering Services is currently looking for a dedicated Telesales Clerk to join their dynamic team in Brackenfell, Cape Town. This permanent, full-time position offers an exciting opportunity to work in a fast-paced contact center environment, focusing on both inbound and outbound calls.
The ideal candidate will be highly motivated, possess strong communication skills, and be eager to support the sales team in driving customer satisfaction and business growth.
Key Responsibilities
As a Telesales Clerk at Red Star, you’ll be involved in a range of essential duties, including:
- Calling on New and Existing Clients: You’ll follow up on new and current orders, making sure that customers are satisfied and their needs are met.
- Providing Excellent Client Service: Clear and consistent communication is key, and you will be expected to provide top-tier customer service throughout every interaction.
- Order Processing: You will be responsible for processing orders accurately and efficiently, ensuring everything runs smoothly from start to finish.
- Building and Managing Client Relationships: As a primary point of contact, you’ll engage with customers regularly, working to establish and maintain long-term relationships.
- Sales Support: Assisting the sales representatives by managing client queries, suggesting product alternatives, and identifying upselling opportunities.
- General Office Administration: Performing routine administrative tasks, such as handling documentation and processing paperwork.
Qualifications and Requirements
To be considered for this role, candidates should meet the following essential requirements:
- Grade 12 Qualification: A high school diploma is necessary for this role.
- Proven Experience: At least one year of experience in telesales or another sales/customer service role is required. Previous experience in a similar environment will be highly advantageous.
- Telephone Etiquette: You must possess excellent telephone manners and be able to handle calls professionally at all times.
- Customer Service Skills: Strong interpersonal skills and the ability to offer exceptional service to clients are key to succeeding in this role.
- Problem-Solving Abilities: The ability to resolve customer complaints and concerns effectively, while maintaining a calm and positive demeanor.
- Computer Literate: Proficiency in MS Office is required, along with familiarity with CRM software and telephone systems.
- Team-Oriented and Target-Driven: The ability to work well as part of a team and to meet targets is essential. This role requires someone who can perform under pressure and handle deadlines effectively.
- Fluent in English: A strong command of the English language is necessary, both for written and verbal communication.
Skills and Attributes
- Negotiation Skills: Outstanding negotiation skills to manage customer expectations and resolve issues.
- Stress Management: The ability to handle stressful situations and strict deadlines is critical.
- Attention to Detail: Accuracy in processing orders and managing client information is essential for smooth operations.
- Target-Oriented: A focus on meeting sales targets and achieving team goals will be a key part of your daily responsibilities.
Application Process
To apply for the Telesales Clerk position at Red Star Wholesale Catering Services, please submit your CV and a cover letter outlining your experience and why you’re a great fit for the role. The closing date for applications is 6th August 2025.
This is a permanent position based at the Brackenfell branch in Western Cape. If you meet the qualifications and are passionate about delivering exceptional customer service, we encourage you to apply and join the Red Star team.
Working at Red Star means contributing to a business that is not only focused on growth but also on building lasting relationships with clients. If you have the right skills and attitude, there are plenty of opportunities for growth and development within the company.
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