Sales and Customer Care Vacancy At The City of Johannesburg

The City of Johannesburg, a world-class African city, is offering an exciting opportunity for individuals with a passion for sales, customer care, and working in a high-pressure public service environment. If you have the drive and dedication to deliver professional services to the public, the position of Station Assistant: Sales and Customer Care may be the ideal role for you.

Sales and Customer Care Job Overview

• Department: Transport
• Designation: Station Assistant: Sales and Customer Care
• Location: 75 Helen Joseph Street, Old Mutual Building, Johannesburg
• Salary: R12 809,74 per month (basic salary, excluding benefits)
• Closing Date: Friday, 18 July 2025

Key Performance Areas

As a Station Assistant: Sales and Customer Care, you will have a range of important responsibilities to ensure the smooth operation of your station and excellent service delivery to customers. These responsibilities include:

1. Pre-Shift Inspection: Ensuring the station operates smoothly before shifts by conducting inspections.
2. Cash Handling and Stock Reconciliation: Managing cash floats and performing stock reconciliation to ensure no discrepancies.
3. Sales Operations: Executing card sales and trip top-up processes in line with the station’s procedures.
4. Customer Care: Assisting customers and executing customer care processes and procedures with a focus on professionalism and efficiency.
5. Stakeholder Relations: Communicating effectively with stakeholders and ensuring that policies and operating procedures are adhered to.
6. Resource Management: Monitoring and controlling the use of station resources and assets to ensure compliance with company standards.
7. Administrative Tasks: Carrying out reporting and administrative duties related to station operations.

Minimum Requirements

To qualify for this role, candidates must meet the following minimum requirements:

• Grade 10 (NQF level 2) or equivalent qualification.
• 0-2 years relevant experience in cash handling and customer care.
• Preference will be given to City of Johannesburg residents, and proof of residence will be required with the application.
• An added advantage would be experience working in a high-pressure public service environment.

Core Competencies

Successful candidates will need the following competencies:

• Basic knowledge of sales and cash handling processes.
• Customer care knowledge, with a focus on ensuring customer satisfaction.
• Strong interpersonal skills, allowing you to interact effectively with customers and colleagues.
• The ability to handle high-pressure situations with poise and professionalism.
• A commitment to delivering excellent customer service while maintaining attention to detail and professionalism.

Leading Competencies

In addition to the core competencies, the ideal candidate will demonstrate the following abilities:

• Good communication skills, both verbal and written.
• Basic numeracy skills for accurate cash handling.
• Ability to maintain a positive attitude and deliver high-quality service.
• The ability to answer queries without leaving the customer waiting, ensuring a smooth and quick resolution.

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How to Apply

Applications for this position are being accepted online only. To apply, please follow the application process outlined below:

1. Visit the Official City of Johannesburg Website: You can apply directly via the website link: www.joburg.org.za
2. Submit Your Application: Applications must be submitted through the online platform by Friday, 18 July 2025.
3. Required Documents: Be sure to include all necessary documents, including proof of residence (for Johannesburg residents) and any other relevant qualifications.

For further inquiries, please contact Estelle Buys at 011 022 8286.

The Sales and Customer Care Vacancy at the City of Johannesburg presents an exceptional opportunity for individuals looking to make a meaningful impact in the public service sector. With a clear focus on customer satisfaction, efficient sales operations, and professional service delivery, this position is ideal for those eager to contribute to the success of Johannesburg’s public transport services.