Are you looking for an exciting new career opportunity with a dynamic and forward-thinking company? If you have a passion for customer service and sales, then the Call Centre Operator Vacancy at Rosebank College may be the perfect role for you. Based in Johannesburg, Gauteng, this permanent position offers the chance to work with one of Africa’s most prestigious private education providers, ADvTECH, and become a part of their growing call centre team.
Call Centre Operator Job Details
- Position: Call Centre Operator
- Company: Rosebank College (Part of the ADvTECH Group)
- Location: Johannesburg, Gauteng
- Job Type: Permanent
- Posted on: 22 July 2025
- Closing Date: 23 July 2025
- Division: Rosebank College
- Business Unit: Call Centre
- Minimum Experience: Entry Level
- Industry: Education Management
- Functional Area: Sales
Key Responsibilities
As a Call Centre Operator, you will have a variety of duties aimed at both attracting new students and maintaining strong relationships with existing ones. Your day-to-day responsibilities will include:
1. Cold Calling
- Existing Student Databases: You will reach out to current students for referrals and encourage them to spread the word about Rosebank College.
- Parents of Existing Students: You will engage with parents to explore potential enrolments of their younger children into the institution.
- Inactive Students: You will be tasked with re-engaging inactive students in the database to generate renewed interest in their studies.
- Prospective Students: You will also make contact with prospective students to introduce them to the college and its programs.
2. Telephonic Consultations
- Initial Contact: You will initiate conversations with prospective students, introducing them to the Rosebank College brand and setting up interviews.
- Career Guidance: Through telephonic interviews, you will help students explore various career options and match them with the courses that best fit their interests.
- Student Database Management: All prospective student details will need to be captured and maintained in the database for future follow-up.
- Brand Advocacy: You will effectively communicate the Rosebank College philosophy, answering any queries and offering guidance on course selection, application procedures, and deadlines.
3. Building Rapport
- You will work towards building lasting relationships with students, ensuring they feel supported throughout the application process.
- Providing personalized service is crucial in building trust with students, making them feel confident about their decision to study at Rosebank College.
Minimum Qualifications and Experience
To be considered for this position, candidates must meet the following minimum requirements:
- Qualifications:
- Matric (NQF Level 4 Qualification) is essential.
- A sales qualification is preferred but not mandatory.
- Experience:
- At least 1 year of sales experience in a customer service or sales environment is highly desirable.
- Key Competencies:
- Time Management: The ability to manage multiple tasks efficiently is essential.
- Attention to Detail: Accuracy is critical when dealing with student information and course details.
- Customer Service Orientation: A customer-first attitude is vital for success in this role.
- Adaptability: Ability to cope with change and meet deadlines in a fast-paced environment.
- Teamwork: The ability to work well within a team, contributing to the department’s goals and overall success.
- Communication Skills: Strong verbal communication skills are required for interacting with students, parents, and colleagues.
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How to Apply for the Call Centre Operator Vacancy
The Call Centre Operator Vacancy at Rosebank College is open for a limited time. The closing date for applications is 23 July 2025, so be sure to submit your application as soon as possible to be considered.
The Call Centre Operator Vacancy presents an exciting opportunity for individuals passionate about education, sales, and customer service. With the chance to join a leading institution within the ADvTECH Group, you’ll be part of a team that helps shape the futures of thousands of students across South Africa.
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