NSFAS Contact Details 2027: Call Centre, WhatsApp, Email and How to Get Help

Last updated: 21 September 2026

Students dealing with NSFAS applications, funding, payments or account problems may need to contact NSFAS for assistance. Whether you are applying for 2027 funding, checking your application status, dealing with a document issue or following up on a payment, using the correct NSFAS contact channel can help you get the right information.

NSFAS currently provides several official support channels, including its call centre, email, WhatsApp, USSD and social media platforms. The official NSFAS Contact Us page also provides separate contact information for general student enquiries, payment and balance queries, and fraud or corruption reports.

This guide provides the latest NSFAS contact details for 2027, including the NSFAS phone number, email address, WhatsApp number, USSD code and what information to have ready before contacting NSFAS.

NSFAS Contact Details for 2027

Here are the main NSFAS contact details currently published by NSFAS:

These details are listed on the current official NSFAS Contact Us page.

What is the NSFAS contact number?

The official NSFAS contact number for general student enquiries is:

08000 67327

This is the NSFAS toll-free contact number published on the official NSFAS website. The same number is listed for general student enquiries and account, payment and balance enquiries.

If you are calling about your own application, have your identifying information and application details available so that NSFAS can assist you more efficiently.

What is the NSFAS email address?

For general and student enquiries, NSFAS lists:

info@nsfas.org.za

This can be used for general questions relating to NSFAS and student funding.

When sending an email, explain your problem clearly rather than sending only a message such as “Please help with my NSFAS”.

Include relevant information such as:

• Full name
• South African ID number
• NSFAS application/reference number
• Student number, if applicable
• Institution
• A short explanation of the problem
• Relevant screenshots or documents, where appropriate

Do not include your NSFAS password or OTP in an email.

NSFAS WhatsApp Number

NSFAS currently lists the following WhatsApp number as one of its virtual contact channels:

+27 63 093 5671

The number appears on the official NSFAS Contact Us page alongside email, Facebook, X, Instagram and USSD support.

If you use WhatsApp to contact NSFAS, remember that official support will not require you to disclose your myNSFAS password or one-time PIN (OTP).

NSFAS USSD Number

NSFAS also lists the following USSD channel:

*120*67327#

This provides another way for students to access NSFAS services using a mobile phone.

The official NSFAS application page also states that applicants can access support through WhatsApp, USSD or email and track their application through their myNSFAS account.

NSFAS Contact Details for Payments and Balances

If your question specifically concerns a payment or balance, NSFAS provides a dedicated channel:

Telephone: 08000 67327
Email: collections@nsfas.org.za

NSFAS identifies this channel specifically for account, payment and balance enquiries.

This can be relevant if you are trying to resolve an issue relating to a payment or account balance rather than a new application.

How to Contact NSFAS About Your 2027 Application

If you have applied for NSFAS funding for the 2027 academic year, the first place to check your application should generally be your myNSFAS account.

The official NSFAS 2027 application information says applicants can sign in to myNSFAS at any time to see where their application is and whether anything is required from them.

Before contacting NSFAS:

1. Log into your myNSFAS account.
2. Check your current application status.
3. Look for requests for additional documents.
4. Check whether your contact details are correct.
5. Save your application reference number.
6. Contact NSFAS if you still need assistance.

This can help you avoid contacting NSFAS about information that is already available in your account.

What Problems Can NSFAS Help With?

Students may need NSFAS assistance with issues such as:

Application queries

You may need help understanding your application status, application information or next steps.

Missing documents

If NSFAS requests additional documents, check your myNSFAS account for the specific documents required.

Login problems

If you cannot access your account, use the official myNSFAS platform and the available account recovery options before seeking further assistance.

Funding queries

Students can contact NSFAS about funding-related questions and their application outcome.

Payment and balance queries

NSFAS provides a dedicated email for account, payment and balance enquiries.

Appeals

If your application is unsuccessful and you believe you have grounds to appeal, check the appeal information provided through your NSFAS account and the official NSFAS website.

What Information Should You Have Before Contacting NSFAS?

Before calling or emailing NSFAS, prepare the information that relates to your case.

You may need:

• Your full name
• South African ID number
• NSFAS reference number
• Student number
• Institution name
• Qualification or course
• Description of the problem
• Relevant dates
• Screenshots of error messages
• Copies of relevant documents

Having this information ready can make it easier to explain your problem.

How to Contact NSFAS About a Document Problem

If NSFAS says that a document is missing or unreadable, check your myNSFAS account first.

The current NSFAS application guidance says applicants should upload clear copies where every corner is visible and the text can be read. It also identifies common reasons documents are sent back, including missing signatures, blurry images, cut-off pages, mismatched names or ID numbers and using an outdated form.

For 2027 applications, applicants should therefore avoid uploading documents simply because they were used for an earlier application cycle. Always check the current NSFAS requirements.

Don’t Share Your NSFAS Password or OTP

This is an important security warning for students.

NSFAS states that nobody from NSFAS will ask for your password or one-time PIN (OTP). The official NSFAS website also warns applicants never to pay someone to apply or “speed up” an application.

Never give another person:

• Your myNSFAS password
• Your OTP
• Your banking PIN
• Your banking password

Be particularly careful if someone contacts you claiming they can guarantee NSFAS funding in exchange for money.

How to Know You Are Using the Official NSFAS Website

For applications and account access, NSFAS directs students to its official website and myNSFAS platform.

Official NSFAS website:
NSFAS official website

myNSFAS:
myNSFAS login

NSFAS specifically advises applicants to check that they are using nsfas.org.za and my.nsfas.org.za when accessing its services.

NSFAS 2027 Applications: Important Dates

If you are contacting NSFAS because you want to apply for 2027 funding, remember that the current application period is:

Applications opened: 18 September 2026
Applications close: 31 October 2026

NSFAS says late applications cannot be accepted, so students should apply before the closing date rather than waiting until the final day.

Read next: NSFAS 2027 Applications: How to Apply, Requirements, Documents and Closing Date

Frequently Asked Questions

What is the NSFAS contact number?

The official NSFAS contact number for general student enquiries is 08000 67327.

What is the NSFAS email address?

For general student enquiries, NSFAS lists info@nsfas.org.za.

What is the NSFAS WhatsApp number?

The NSFAS Contact Us page currently lists +27 63 093 5671 as its WhatsApp contact channel.

What is the NSFAS USSD code?

The official NSFAS Contact Us page lists *120*67327# as its USSD channel.

How can I check my NSFAS application status?

Log into your myNSFAS account to check your application status and see whether NSFAS requires anything from you.

Can I email NSFAS about a payment problem?

Yes. NSFAS lists collections@nsfas.org.za specifically for account, payment and balance enquiries.

Can NSFAS ask for my OTP?

No. NSFAS warns that its staff will not ask for your password or one-time PIN. Never share these details with another person.

Is it free to apply for NSFAS?

Yes. NSFAS states that applying for funding is free. Anyone asking you to pay to submit or speed up an application should be treated with caution.