Sun International is hiring Call Centre Agents for SunBet in Sandton, Gauteng. A total of 8 permanent positions are available for candidates who have Grade 12 and relevant call centre experience.
The successful candidates will join the SunBet contact centre team and assist customers with betting accounts, bets and technical queries while providing professional customer service.
Job details at a glance
| Job title | Call Centre Agent: SunBet |
|---|---|
| Company | Sun International |
| Job reference | SI-712 |
| Location | Sandton, Gauteng |
| Industry | Gaming |
| Job type | Permanent |
| Positions available | 8 |
| Minimum education | Grade 12 |
| Experience | 1–2 years in a call centre environment |
About the SunBet Call Centre Agent position
The Call Centre Agent will serve as one of the first points of contact for the SunBet business.
The role involves answering inbound calls and assisting online sports betting customers with their questions and account-related needs. Agents are expected to provide professional and efficient customer service while following Sun International’s standards, procedures and policies.
The position may involve assisting customers with bets, accounts and technical queries, as well as supporting the onboarding of online sports betting customers.
Agents will also be expected to promote responsible gaming and ensure that customer interactions are handled in accordance with the company’s requirements.
Key responsibilities
As a Call Centre Agent, your responsibilities may include:
- Answering inbound customer calls.
- Providing professional and efficient customer service.
- Assisting customers with SunBet account queries.
- Resolving betting-related queries.
- Assisting with technical issues.
- Supporting the onboarding of online sports betting customers.
- Providing accurate information about SunBet products and services.
- Handling customer concerns and conflicts professionally.
- Following established company procedures and policies.
- Promoting responsible gaming.
- Maintaining quality standards during customer interactions.
- Responding to customer queries with an appropriate sense of urgency.
Skills Sun International is looking for
This vacancy requires both strong customer-service skills and technical knowledge.
Customer service and behavioural skills
Candidates should demonstrate:
- Problem-solving abilities.
- Strong listening and questioning skills.
- The ability to collect and understand customer information.
- Customer experience skills.
- Energy and enthusiasm.
- Relationship-building skills.
- The ability to respond to customers promptly.
- Conflict-handling skills.
- A strong focus on quality.
- The ability to follow procedures consistently.
Technical skills
Applicants should have knowledge or proficiency in areas such as:
- Product and gaming pricing structures.
- Sports betting and alternative gaming products.
- Microsoft Office.
- Opera suite.
- Selling skills.
- Listening skills.
- Telephone skills.
Knowledge of the sports betting environment can therefore be useful for candidates applying for this position.
Minimum qualifications
Applicants must meet the educational requirements specified by Sun International.
The requirements include:
- Grade 12.
- A 2- or 3-year diploma in a related field.
Candidates should ensure that their CV clearly lists their highest qualification and any relevant additional studies.
Work experience required
Sun International requires applicants to have 1–2 years of experience in a call centre environment.
Relevant experience may include customer service, inbound call handling, resolving customer queries, account support or other contact-centre responsibilities.
When preparing your CV, highlight specific duties you have performed in previous call centre roles rather than simply listing the job title.
Who should apply?
This opportunity may be suitable for candidates who have experience working in a call centre and are comfortable dealing with customers over the telephone.
Applicants should be able to communicate professionally, listen carefully to customer concerns, identify problems and provide appropriate assistance while following company procedures.
Because the position supports an online sports betting business, candidates should also be prepared to work with gaming-related products and understand the importance of responsible gaming.
How to prepare your CV for a call centre job
Before applying, make sure your CV clearly demonstrates that you meet the requirements.
Your CV should include:
1. Contact details
Provide an active phone number and professional email address.
2. Work experience
List your previous call centre and customer-service experience, including your responsibilities.
3. Education
Clearly state your Grade 12 qualification and any diploma or other relevant qualification.
4. Relevant skills
Highlight skills such as telephone communication, customer service, problem-solving, conflict resolution, Microsoft Office and data capturing where applicable.
5. Product knowledge
If you have previous experience in gaming, sports betting or a related customer-service environment, make this clear on your CV.
Avoid adding skills or experience you do not actually have. Your application should accurately reflect your background.
Important application information
Sun International states that reference checks will be completed when applicants apply for positions. Personal information will also be processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the company’s privacy statement.
Only shortlisted candidates will be contacted.
The vacancy states that applicants who have not been contacted within the specified period after the closing date should consider their application unsuccessful. The advertisement contains both a one-month and a 14-day reference to unsuccessful applications, so applicants should rely on the instructions provided through the official application process.
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How to apply for the SunBet Call Centre Agent position
Interested and suitably qualified candidates should apply through the official Sun International recruitment process.
When applying, ensure that your CV is up to date and accurately reflects your qualifications and call centre experience.
- Job Reference: SI-712
- Position: Call Centre Agent: SunBet
- Location: Sandton, Gauteng
- Positions available: 8
- Job type: Permanent
Apply as soon as possible and ensure that all required application information is submitted correctly.
