The City of Ekurhuleni is hiring a permanent Call Centre Operator under the Community Safety Department. The position offers a competitive salary and benefits package. Applications close on 13 May 2026.
- Call Centre Operator Job Overview
- Minimum Requirements for the Call Centre Operator Position
- Duties and Responsibilities of the Call Centre Operator
- Skills Needed for the Role
- Salary and Benefits
- How to Apply for the City of Ekurhuleni Vacancy
- Important Application Notes
- Why Work for the City of Ekurhuleni?
- FAQs About the Call Centre Operator Vacancy
This opportunity suits candidates with Grade 12 and experience in emergency communication environments. Successful applicants will support emergency response operations and communication systems within the municipality.
Call Centre Operator Job Overview
Here is a quick overview of the vacancy:
| Job Details | Information |
|---|---|
| Position | Call Centre Operator |
| Reference Number | DEMS21164 |
| Department | Community Safety Department |
| Location | Ekurhuleni, Gauteng |
| Job Type | Permanent |
| Salary | R307 632 to R421 968 per year |
| Closing Date | 13 May 2026 |
Minimum Requirements for the Call Centre Operator Position
Candidates must meet the following requirements before applying:
- Grade 12 or NQF Level 4 qualification
- At least one year of experience in a similar environment
- Good communication skills
- Ability to work under pressure
- Computer literacy
- Strong attention to detail
Applicants may also need to submit proof of their NQF qualification level.
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Duties and Responsibilities of the Call Centre Operator
The Call Centre Operator will handle emergency and non-emergency communication tasks. The role also involves dispatch coordination and incident management.
Key Responsibilities
The successful candidate will:
- Receive and manage incoming emergency calls
- Handle radio communication professionally
- Operate a computer-aided dispatch system
- Follow standard emergency communication procedures
- Record accurate electronic logs
- Monitor surveillance and alarm systems
- Track fleet and personnel movement
- Perform incident management duties
- Complete emergency communication administration
- Ensure compliance with policies and legislation
In addition, the operator must support customer service and productivity goals within the department.
Skills Needed for the Role
Candidates should possess both technical and interpersonal skills. Since the role involves emergency communication, quick thinking is essential.
Important skills include:
- Problem-solving ability
- Clear verbal communication
- Time management
- Teamwork
- Stress management
- Decision-making skills
Furthermore, candidates should remain calm during emergencies and maintain professionalism at all times.
Salary and Benefits
The City of Ekurhuleni offers an annual basic salary between R307 632 and R421 968. The package also includes employee benefits linked to permanent municipal employment.
This salary may vary depending on qualifications and experience.
How to Apply for the City of Ekurhuleni Vacancy
Interested candidates should apply online through the official recruitment portal.
Apply here: City of Ekurhuleni Careers Portal
Applicants should ensure that all supporting documents are attached before submission.
Important Application Notes
Before applying, candidates should remember the following:
- Late applications may not be considered
- Only shortlisted candidates may receive feedback
- If no response arrives within six weeks, consider the application unsuccessful
- The municipality follows Employment Equity principles
- The employer reserves the right not to appoint
For enquiries, contact:
Tel: 0860 54 3000
Why Work for the City of Ekurhuleni?
The City of Ekurhuleni remains one of Gauteng’s largest metropolitan municipalities. Employees gain stable employment and valuable public sector experience.
Additionally, workers contribute directly to community safety and emergency response services. This creates meaningful career growth opportunities within local government.
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FAQs About the Call Centre Operator Vacancy
What is the closing date for the Call Centre Operator post?
The closing date is 13 May 2026.
Where is the job located?
The position is based in Ekurhuleni, Gauteng.
Is previous experience required?
Yes. Candidates need at least one year of experience in a similar environment.
Is the position permanent?
Yes. The vacancy is a permanent municipal position.
The Call Centre Operator vacancy at the City of Ekurhuleni offers a strong opportunity for candidates interested in emergency communication and public service.
With competitive pay, permanent employment, and career growth potential, this role may suit candidates who can work efficiently in high-pressure environments. Interested applicants should apply before the closing date.
