The City of Johannesburg has officially opened applications for its 2026 Customer Care Agent Internships. This opportunity targets qualifying students within Johannesburg communities. The internship forms part of the City’s commitment to youth development and skills transfer.
According to Student Internship Circular 005/2026, published on 16 February 2026, the programme will run for a period not exceeding 18 months. The closing date for applications is Friday, 27 February 2026.
If you are a graduate in marketing or business studies, this opportunity could launch your public sector career.
About the City of Johannesburg Customer Care Agent Internships
The internship falls under the Transport Department, specifically within the Marketing and Communication branch. The designated role is Internship: Customer Care Agent.
The City states that the programme addresses the growing demand for workplace exposure required by tertiary institutions. Therefore, it provides structured, work-based training aligned with academic qualifications.
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Key Details at a Glance
- Department: Transport
- Branch: Marketing and Communication
- Position: Internship – Customer Care Agent
- Duration: Up to 18 months
- Salary: R10 109,86 per month (basic, no benefits)
- Location: 75 Helen Joseph Street, Old Mutual Building, Johannesburg
- Closing Date: 27 February 2026
Minimum Requirements for Customer Care Agent Internships
To qualify, applicants must meet strict academic and residency criteria.
Academic Requirements
- Grade 12 (NQF Level 4)
- Diploma in Marketing, Business Management, Business Administration, or NQF Level 6 qualification
- No prior work experience required
Additional Requirements
- Only City of Johannesburg residents will be considered
- Applicants must not have participated in a similar internship previously, unless it was unrelated to their qualification
The City also emphasises that it is an equal opportunity employer.
What Does a Customer Care Agent Intern Do?
The primary function of this role is to provide efficient and professional customer service. Interns must resolve queries at first contact while maintaining service quality.
Key Learning Areas
Interns will:
- Provide accurate product and service information
- Maintain records of customer interactions
- Resolve customer complaints professionally
- Support stakeholder relationship management
- Ensure timely and accurate reporting
The role also supports Rea Vaya operations through improved communication and customer engagement.
Competencies You Must Have
Successful candidates should demonstrate:
- Strong customer service orientation
- Excellent listening skills
- Computer literacy in Microsoft Office
- Complaint resolution abilities
- Good communication skills, both written and verbal
Knowledge of local government processes will give applicants an advantage.
Why This Internship Matters
Youth unemployment remains a major challenge in South Africa. According to Statistics South Africa, youth unemployment continues to affect graduates nationwide. Programmes like the City of Johannesburg internships offer structured entry into the labour market.
Moreover, working within the Transport Department provides exposure to municipal systems. Interns gain practical insight into service delivery operations. They also build networks within the public sector.
For graduates interested in public administration, this experience strengthens long-term employability. Many former municipal interns secure permanent roles after completing similar programmes.
You can explore other government vacancies via the official City of Johannesburg careers portal.
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How to Apply for the City of Johannesburg Internship 2026
The City only accepts online applications.
Application Steps
- Visit the official City of Johannesburg website: www.joburg.org.za
- Complete the online application form
- Attach certified copies of:
- Qualification(s)
- South African ID
- Updated CV
- Submit before 27 February 2026
The City advises applicants to use Google Chrome when applying.
If you receive no response within six weeks of the closing date, consider your application unsuccessful.
Enquiries
- Contact Person: Rutana De Klerk
- Telephone: (011) 022 8656
Frequently Asked Questions (FAQs)
Who can apply for the Customer Care Agent Internships?
Only Johannesburg residents with the required diploma or NQF Level 6 qualification can apply.
How much does the internship pay?
The internship pays R10 109,86 per month. It includes no additional benefits.
Where will interns be based?
Interns will work at 75 Helen Joseph Street, Old Mutual Building, Johannesburg.
The City of Johannesburg Customer Care Agent Internships 2026 present a valuable stepping stone for young graduates. The programme combines structured training with real-world service delivery exposure.
Importantly, the internship offers fair remuneration and meaningful municipal experience. However, competition is expected to be strong. Therefore, ensure your documents are complete and submit your application early.
