The Customer Care Agent vacancy at eMedia offers an opportunity for qualified candidates seeking customer service experience. The position is based in Johannesburg North and comes with a temporary contract lasting 9 to 12 months.
eMedia is seeking a candidate who can assist customers with enquiries, complaints, comments and suggestions. Applicants must have a National Senior Certificate and at least one year of customer service experience.
The position is suitable for candidates with strong communication skills, attention to detail and a customer-focused approach.
eMedia Customer Care Agent Job 2026: Overview
Here are the key details applicants should know before applying.
- Company: eMedia
- Job Title: Customer Care Agent
- Reference Number: etv263
- Location: Johannesburg North, Gauteng
- Work Level: Junior
- Job Type: Temporary
- Contract Duration: 9–12 months
- Salary: Market-related
- Minimum Qualification: National Senior Certificate (NQF Level 4)
- Minimum Experience: One year in customer service
- Language Requirement: Intermediate English
- Microsoft Office Skills: Basic proficiency
- Advertised Date: 16 October 2026
The employer has classified this position as a junior-level opportunity. However, applicants must meet the stated qualification and experience requirements.
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What Does the eMedia Customer Care Agent Do?
The successful candidate will help customers resolve issues involving eMedia’s products and services. These include Openview, e.tv, eVOD and other products introduced by the company.
The role focuses on delivering professional service and maintaining positive customer relationships.
1. Customer Enquiries and Complaints
The Customer Care Agent will respond to customer enquiries, complaints, comments and suggestions. The successful candidate must provide accurate information and resolve issues within the required timeframes.
Responsibilities include:
- Answering customer questions professionally and promptly.
- Investigating and resolving customer complaints.
- Providing guidance about Openview and other eMedia products.
- Handling customer interactions across designated communication channels.
- Promoting customer satisfaction and brand loyalty.
- Ensuring customers receive a positive service experience.
2. Customer Information Management
The successful candidate must maintain accurate customer records using the company’s relevant systems.
This responsibility includes capturing, verifying and updating customer information. Applicants should therefore demonstrate accuracy and attention to detail.
They must also follow established procedures when handling customer information.
3. Teamwork and Workplace Relationships
The position requires effective collaboration with colleagues. The successful candidate must contribute to a stable and productive working environment.
They should communicate professionally, participate in team activities and support shared objectives.
eMedia Customer Care Agent Job 2026 Requirements
Applicants must meet the minimum requirements listed in the official vacancy advertisement.
Educational Qualification
Candidates must have a National Senior Certificate (NQF Level 4). This qualification is essential for the position.
Applicants should ensure their CV clearly reflects their educational qualifications.
Work Experience
Candidates must have at least one year of customer service experience.
Relevant experience should demonstrate the ability to assist customers, handle enquiries and resolve complaints. Applicants should highlight these responsibilities in their CVs.
The advertisement does not specify that applicants must have previous experience in the broadcasting industry.
Language and Computer Skills
Applicants must have intermediate English proficiency. They also need basic knowledge of the Microsoft Office Suite.
The required applications include:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
These skills will support customer communication, information management and administrative tasks.
Additional Competencies
eMedia identifies several technical and behavioural competencies for this role.
These include:
- Accuracy and attention to detail.
- Contributing to team success.
- Active participation.
- Taking initiative.
- Applied learning.
Applicants should use their CVs to demonstrate these competencies through relevant work experience.
What Is the Contract Duration and Salary?
The eMedia Customer Care Agent position is a temporary opportunity lasting 9 to 12 months.
The employer lists the salary as market-related. However, the advertisement does not provide a specific monthly salary amount.
Applicants should therefore avoid assuming a particular salary before receiving confirmation from the employer.
The position is based in Johannesburg North. Candidates should consider the location and temporary contract period before applying.
How to Apply for the eMedia Customer Care Agent Job 2026
Interested candidates can apply through the official eMedia recruitment portal.
Follow these steps to submit your application:
- Visit the official vacancy page using the link below.
- Review the job description and minimum requirements.
- Prepare an updated CV highlighting your qualifications and customer service experience.
- Ensure your contact details are correct.
- Complete the application process according to the instructions on the recruitment portal.
- Submit your application and retain any confirmation provided.
Apply here: eMedia Customer Care Agent Job Application
The advertisement lists 16 October 2026 as its advertised date. It does not specify a closing date in the supplied information. Applicants should check the official portal for the current application status.
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Tips for Applicants
A well-prepared application can help demonstrate your suitability for the role.
Consider the following tips before applying:
- Update your CV: Include your customer service experience and relevant responsibilities.
- Highlight communication skills: Explain how you handled customer enquiries or complaints.
- Show attention to detail: Include examples of accurate record-keeping or administrative work.
- List relevant software skills: Mention your experience with Word, Excel, PowerPoint and Outlook.
- Check your application: Review your documents and contact information before submitting.
- Use the official portal: Follow the employer’s application instructions.
Avoid including skills or qualifications you cannot substantiate. Keep your application accurate and relevant to the advertised position.
Frequently Asked Questions
What is the eMedia Customer Care Agent Job 2026?
It is a junior-level, temporary position based in Johannesburg North. The successful candidate will assist customers with enquiries and complaints about eMedia products and services.
Is Matric required for the eMedia Customer Care Agent vacancy?
Yes. Applicants must have a National Senior Certificate at NQF Level 4.
What computer skills are required?
Applicants need basic proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
How can I apply for the eMedia Customer Care Agent Job 2026?
Apply through the official eMedia recruitment portal. Review the requirements and follow the instructions provided.
