The Kaelo Junior Operations Administrator Job 2026 offers an opportunity for candidates with Grade 12 and administration experience. Kaelo is recruiting a Junior Operations Administrator for its operations team in Sandton, Gauteng. Applicants need 1–2 years of administration or client service experience. A valid RE5 qualification is also mandatory.
- Kaelo Junior Operations Administrator Job 2026: Job Overview
- About Kaelo
- What Does a Junior Operations Administrator Do?
- Kaelo Junior Operations Administrator Job 2026: Requirements and Qualifications
- Skills and Competencies
- How to Apply for the Kaelo Junior Operations Administrator Job 2026
- Frequently Asked Questions
The full-time position involves billing, claims administration, client servicing and operational reporting. Candidates should have strong organisational skills, attention to detail and computer literacy.
Kaelo Junior Operations Administrator Job 2026: Job Overview
Here are the key details of the Operations Administrator vacancy.
- Company: Kaelo
- Job Title: Junior Operations Administrator
- Location: Sandton, Illovo, Gauteng, South Africa
- Job Type: Full-time
- Minimum Education: Grade 12
- Experience: 1–2 years in administration or client service
- Mandatory Requirement: RE5
- Application Method: Online
The supplied vacancy information does not specify a salary or application closing date. Applicants should consult the official listing for the latest recruitment details.
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About Kaelo
Kaelo provides healthcare and employee wellbeing solutions to corporate and retail clients across South Africa. Its offerings include medical insurance, medical aid, gap insurance, Kaelo Money and employee assistance programmes.
The company focuses on supporting the physical and psychosocial wellbeing of South Africans. Its services help individuals and organisations access relevant healthcare and employee support solutions.
The Junior Operations Administrator will help maintain efficient daily operations. The role supports individual and company clients through accurate administration and professional service.
What Does a Junior Operations Administrator Do?
An Operations Administrator helps ensure that administrative processes run accurately and efficiently. At Kaelo, the successful candidate will support billing, claims, policy servicing and reporting.
The position also involves resolving client queries and maintaining accurate records. The administrator must follow established procedures and protect confidential information.
Key Responsibilities
The successful applicant will perform the following duties:
1. Billing administration
- Process billing accurately and within agreed timelines.
- Check billing information for errors and inconsistencies.
- Investigate discrepancies and arrange appropriate resolutions.
2. Billing reconciliation
- Reconcile billing records and investigate differences.
- Follow up on outstanding items.
- Respond to client billing queries and track resolutions.
3. Claims administration
- Receive, capture and validate claims.
- Track claims throughout the processing cycle.
- Request missing documentation from relevant parties.
- Communicate progress until claims reach finalisation.
4. Client and policy updates
- Process approved client instructions and amendments.
- Update member, policy, contact and billing information.
- Complete the required checks before making changes.
5. Client servicing
- Support individual and company clients.
- Handle written and telephone enquiries professionally.
- Provide accurate information and follow up on outstanding queries.
6. Operational reporting
- Prepare daily, weekly and monthly reports.
- Monitor workloads, turnaround times and outstanding tasks.
- Track service-level performance and report operational concerns.
7. System improvements and administration
- Assist with gathering system requirements.
- Participate in testing and log system issues.
- Provide feedback on proposed operational improvements.
- Maintain accurate records and follow standard operating procedures.
- Protect confidential information and escalate risks or delays promptly.
These responsibilities require accuracy, sound judgement and effective time management.
Kaelo Junior Operations Administrator Job 2026: Requirements and Qualifications
Candidates must meet Kaelo’s minimum requirements before applying. The company is looking for applicants with relevant administrative experience and the required regulatory qualification.
Minimum Requirements
Applicants should have the following qualifications and experience:
- Education: Grade 12 or an equivalent school-leaving qualification.
- Experience: 1–2 years of administration or client service experience.
- RE5: A valid RE5 qualification is mandatory.
- Computer skills: Proficiency in Microsoft Outlook, Word and Excel.
- Systems knowledge: Confidence using administrative systems and processing information accurately.
A relevant qualification in administration, business or insurance is advantageous. Experience in insurance or financial services would also be beneficial.
Meeting the minimum requirements does not guarantee selection. Applicants should demonstrate how their skills match the advertised responsibilities.
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Skills and Competencies
Kaelo requires someone who can manage administrative tasks while maintaining high service standards. The ideal candidate should demonstrate the following skills:
- Attention to detail: Identify errors and maintain accurate records.
- Organisation: Prioritise tasks and manage competing deadlines.
- Communication: Respond clearly to clients through telephone and written channels.
- Problem-solving: Investigate discrepancies and find appropriate solutions.
- Customer service: Handle enquiries professionally and follow up consistently.
- Teamwork: Collaborate with colleagues to support operational targets.
- Accountability: Take responsibility for assigned tasks and escalate issues promptly.
- Adaptability: Respond effectively to changing priorities and operational demands.
- Business writing: Communicate professionally and prepare clear reports.
Candidates should also demonstrate resilience, resourcefulness and sound decision-making. These attributes can help them manage complex administrative tasks and meet service expectations.
How to Apply for the Kaelo Junior Operations Administrator Job 2026
Interested candidates can apply online through Kaelo’s official recruitment listing.
Follow these steps to submit your application:
- Visit the official vacancy page.
- Read the full job description and confirm the requirements.
- Prepare an updated CV highlighting your administration or client service experience.
- Ensure your qualifications and RE5 status meet the advertised requirements.
- Complete the online application form and provide accurate information.
- Submit your application through the recruitment platform.
Before applying, check that your CV clearly explains your previous responsibilities. Highlight experience with billing, recordkeeping, client communication, reporting or administrative systems where applicable.
The supplied vacancy details do not confirm the closing date. Check the official listing for availability and any updated application instructions before submitting your details.
Frequently Asked Questions
How much experience does Kaelo require?
Candidates need 1–2 years of administration or client service experience. Insurance or financial services experience is advantageous.
Is RE5 compulsory for this position?
Yes. The supplied job requirements state that RE5 is mandatory. Candidates should ensure they meet this requirement before applying.
What will the successful candidate do?
The successful candidate will handle billing, reconciliations, claims, policy amendments, client enquiries and operational reports. They will also help maintain accurate records and support system improvements.
