The Receptionist Job at Sun International offers an opportunity in Pretoria. The position is based at Time Square Casino and has two vacancies.
Sun International is seeking professional and customer-focused candidates for its front office team. The role involves guest services, hotel reception and front desk administration.
The position requires Grade 12 as the minimum educational qualification. However, applicants should also have two years of customer service experience.
Sun International Receptionist Job 2026 Details
The Receptionist position falls under the Rooms: Front Office department. It operates within the hotel, catering, hospitality and leisure industry.
Here are the key details:
- Company: Sun International
- Position: Receptionist
- Job reference: 11868940
- Location: Pretoria, Gauteng
- Business unit: Time Square Casino
- Department: Rooms: Front Office
- Job type: Permanent
- Positions available: 2
- Salary: Market related
- Minimum qualification: Grade 12
- Experience: Two years in customer service
- Closing date: Applicants should check the official vacancy page
- Reference number: 11868940
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Receptionist Job Responsibilities
The successful candidates will serve as an important point of contact for hotel guests. Therefore, strong customer service and communication skills are important.
The role includes several front office and guest service responsibilities.
Front Desk and Guest Services
Receptionists will welcome guests and provide professional assistance throughout their stay. They will also manage check-in and check-out procedures.
Key duties include:
- Greeting guests warmly and professionally.
- Completing guest check-in and check-out procedures.
- Cutting and preparing room keys.
- Preparing guest bills and processing payments.
- Taking and passing messages to guests.
- Handling guest requests and special arrangements.
- Explaining hotel services and accommodation rates.
- Addressing customer complaints courteously.
- Maintaining accurate guest booking records.
- Recording room bookings and billings.
- Managing online, telephone and in-person reservations.
Receptionists must also maintain a professional presence at the front desk. They should remain available to assist guests during their shifts.
Preparing the Reception Area
The position also involves preparing the reception area before guest interactions begin.
Candidates will need to:
- Check the appearance of front-of-house areas.
- Identify equipment and system issues.
- Check the cleanliness of reception areas.
- Restock information brochures.
- Review daily arrival and VIP lists.
- Understand special guest requirements.
- Assist with welcome and VIP amenities.
- Learn about hotel facilities and promotions.
These duties help ensure that guests receive consistent service from arrival.
Customer Engagement Responsibilities
Customer engagement forms an important part of this Receptionist Job.
The successful candidate will need to build positive relationships with hotel guests. This includes understanding customer preferences and providing relevant solutions.
Receptionists will also:
- Welcome guests upon arrival and departure.
- Provide professional service throughout their stay.
- Explain available hotel facilities.
- Promote current products and promotions.
- Handle customer requests and suggestions.
- Resolve complaints where possible.
- Escalate unresolved issues when necessary.
The role also includes promoting hotel facilities and upselling rooms when appropriate.
Sun International Receptionist Job Requirements
Applicants must meet the stated education and experience requirements.
Education
The minimum educational requirement is Grade 12.
Applicants should ensure that their application clearly reflects their highest completed qualification.
Experience
Candidates need two years of customer service experience. Experience within a hotel environment is preferred.
Applicants with relevant hospitality or front office experience can highlight this clearly on their CVs.
Skills and Other Requirements
The employer also lists several operational requirements.
Candidates should:
- Be able to work shifts.
- Meet operational scheduling requirements.
- Stand and move around for extended periods.
- Remain flexible when operational needs change.
- Be willing to perform similar duties when required.
- Have knowledge of an additional relevant language.
An additional language can be an advantage for this position.
What Does a Sun International Receptionist Do?
A Sun International receptionist manages several aspects of the hotel guest experience.
The role starts with welcoming guests and managing their arrival. Receptionists then assist guests throughout their stay.
They also manage bookings, payments, guest records and requests. In addition, they communicate with other departments when issues affect guests.
For example, a receptionist may report a housekeeping or maintenance problem. This allows the relevant department to address the issue promptly.
The position also involves handling a cash float and completing cash-ups at the end of shifts.
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How to Apply for the Receptionist Job
Applicants can apply through the Sun International careers platform.
Candidates should use the official application system and provide accurate information. The vacancy carries job reference number 11868940.
Apply for the Sun International Receptionist Job
Candidates who need an account can register on the Sun International recruitment platform.
Register on the Sun International careers portal
Existing users can also log in before submitting an application.
Log in to the Sun International careers portal
Frequently Asked Questions
Does the position require shift work?
Yes. Candidates must be able to work shifts according to operational requirements.
Is an additional language required?
An additional language is not listed as mandatory. However, Sun International states that it is an advantage.
How much experience is required?
Candidates need two years of customer service experience. Hotel experience is preferred.
