Your first day: logging in, passwords, and asking for help

Computer Basics5 min readText and drawings only

On day one you will be given a username, a password and very little explanation. Knowing what to expect means you spend that day learning the job instead of feeling lost.

P@ssw0rd1 Short, hard to remember, so it ends up on a note by the screen. tableriverorangeclock Four ordinary words. Longer, stronger, and you will remember it.Never share it. Anything done from your login is recorded as you.
A passphrase beats a complicated password, and is far easier to remember.

You will be asked to set your own password. Four ordinary words joined together, like tableriverorangeclock, is stronger than something like P@ssw0rd1 and much easier to remember.

Never share it, not even with a colleague you like and trust. If anything is done from your login, the record says it was you. This is the single most important rule of a work computer.

A colleague asks to borrow your login because theirs is not working.

What happens: Everything they do is recorded as you. If something goes wrong, you cannot prove it was not you, and in most workplaces sharing a login is itself a disciplinary matter.

What happens: You have still helped them, and you have not put your job on the record for someone else's actions.

How do I ask for help without looking stupid?

Say what you tried. "I am trying to save this to the shared folder and I cannot find it. I looked in Documents. Where should I be looking?" That is a question from someone who is thinking, and people answer it happily. Asking the same question three times without trying anything is what wears patience thin.

Everyone types so fast and I feel slow

They have had years, you have had days. Speed comes on its own with use. What managers actually notice in a first week is whether you are careful, whether you ask sensibly, and whether you come back the next day having remembered yesterday's answer.

Before you move on

  • Choose a passphrase of four ordinary words
  • Never share your login, with anyone
  • When asking for help, say what you already tried

Check what you know

3 questions. Have a look at what this lesson asks.

1. Which is the stronger and more practical password?

2. A colleague you trust asks to use your work login. What do you do?

3. What is the best way to ask for help on your first day?

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