Customer Service Agents are in high demand, and Tenacity Financial Services has opened eight permanent positions in the Northern Suburbs of Cape Town. If you have at least one year of contact centre experience, this opportunity could be your next career move.
Tenacity is recruiting under Job Ref #: TFS-795 within the call centre industry. The company seeks professionals who can resolve customer queries and complaints through inbound and outbound voice channels. Successful candidates will deliver accurate information and ensure customer satisfaction at every touchpoint.
Why Tenacity Needs Skilled Customer Service Agents
Customer expectations continue to rise in South Africa’s financial services sector. Strong customer engagement drives retention and trust.
Therefore, Tenacity requires skilled agents who can:
- Handle inbound and outbound customer queries
- Resolve complaints professionally
- Escalate complex matters efficiently
- Maintain service level standards
- Deliver consistent quality assurance
Moreover, agents must align with Standard Operating Procedures (SOPs) while maintaining empathy and professionalism.
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Key Responsibilities of the Customer Service Agents
Tenacity expects agents to manage queries effectively and ensure positive customer experiences.
1. Query Handling
Successful applicants will:
- Interpret and resolve customer queries accurately
- Provide product, account, or service information
- Escalate unresolved queries to relevant stakeholders
- Capture correct dispositions
- Manage administrative tasks related to accounts
Agents must remain professional and customer-centric at all times.
2. Service Level Management
Agents must:
- Meet departmental Service Level Agreements (SLAs)
- Escalate crisis situations promptly
- Resolve queries efficiently and timeously
Consistency is critical in maintaining brand trust.
3. Quality Assurance and Compliance
Tenacity requires strict adherence to:
- Departmental QA standards
- Company policies and procedures
- Workforce schedules
- Absence management and disciplinary policies
Agents may also perform ad hoc tasks when required.
Minimum Requirements and Skills
Tenacity has outlined clear requirements for applicants.
Experience
- Minimum one year of customer service or contact centre experience
- Typing speed of at least 35 words per minute
- 95% typing accuracy
Qualifications
- Grade 12 or NQF Level 4
Essential Skills
- Strong verbal and written communication skills
- High problem-solving ability
- Empathy and emotional intelligence
- Flexibility and adaptability
- Strong time management skills
- Knowledge of contact centre operations
Experience in retail account assistance services is advantageous.
Apply directly via the official Tenacity portal here.
Who Should Apply?
This role suits individuals who thrive under pressure and enjoy solving problems. For example, a previous retail call centre agent who managed credit account queries would adapt quickly to Tenacity’s environment.
Additionally, candidates who demonstrate strong interpersonal skills often succeed in customer-facing roles. If you enjoy helping people and delivering results, this role aligns well with your strengths.
Career Growth in Financial Services
South Africa’s financial services sector continues to expand.
Working at Tenacity provides:
- Permanent employment stability
- Exposure to financial service operations
- Skill development in customer management
- Opportunities for internal progression
Furthermore, call centre experience builds transferable skills valuable across industries.
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Frequently Asked Questions (FAQs)
How many Customer Service Agents is Tenacity hiring?
Tenacity is hiring eight permanent Customer Service Agents.
Where is the job located?
The position is based in the Northern Suburbs of Cape Town.
Tenacity Financial Services is offering eight permanent roles for qualified Customer Service Agents in Cape Town. The company seeks professionals who value accuracy, empathy, and efficiency.
If you have the required experience and skills, this opportunity could strengthen your career in financial services.
