The Surveillance Monitoring Officer role at Sun International offers a solid entry into the gaming and security industry. This position focuses on monitoring gaming operations, ensuring compliance, and protecting company assets, staff, and guests.
If you are detail-oriented and interested in security or surveillance, this opportunity could be a strong career move.
What Does a Surveillance Monitoring Officer Do?
A Surveillance Monitoring Officer plays a critical role in maintaining fairness and safety in gaming environments. The position involves constant monitoring of activities and identifying any irregularities.
Key Responsibilities
- Monitor gaming procedures to ensure compliance with regulations
- Observe gaming floor activity using surveillance systems
- Conduct punter scans and verify jackpots
- Report suspicious or unusual behaviour
- Perform system checks and identify faulty equipment
- Monitor high-risk areas and respond to emergencies
Additionally, the officer ensures that both gaming and non-gaming procedures follow company standards.
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Surveillance Monitoring Officer Requirements
To qualify for this role, applicants must meet specific education, experience, and compliance criteria.
Education
- Grade 12 or equivalent qualification
- A qualification in gaming operations is an advantage
Experience
- At least 1 year in:
- Gaming environments
- Financial auditing
- Law enforcement (e.g. SAPS, Security, Defence Force)
- Experience with surveillance equipment is beneficial
Certifications and Compliance
- Must qualify for a gaming licence
- FICA compliance required
- PSIRA Grade C registration
Work Conditions
- Must be able to work shifts
- Comfortable working in a smoking environment
- Strong visual ability, including colour recognition
Skills Needed for a Surveillance Monitoring Officer
Success in this role depends on both technical and behavioural skills.
Core Skills
- Strong attention to detail
- Analytical and problem-solving ability
- Emotional resilience
- Integrity and confidentiality
- Ability to handle conflict
Technical Skills
- Surveillance equipment operation
- Understanding of betting and gaming procedures
- Knowledge of compliance regulations
- Basic computer skills
- Strong English communication skills
The role also requires prolonged focus and the ability to quickly analyse visual information.
Investigations and Reporting Duties
Investigations
- Review video footage for incidents
- Investigate variances and irregularities
- Escalate findings when necessary
- Maintain proper evidence records
Reporting
- Compile detailed incident reports
- Prioritise reports based on severity
- Capture data accurately in systems
These responsibilities ensure accountability and transparency in operations.
Planning and Decision-Making
The Surveillance Monitoring Officer must manage daily tasks efficiently. Planning usually follows daily or weekly cycles.
Key expectations include:
- Working within company policies and procedures
- Making informed decisions within authority limits
- Escalating issues when necessary
- Solving problems independently where possible
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Why Apply for This Role?
Working at Sun International offers exposure to a structured and professional environment.
Benefits of the Role
- Entry into the gaming and surveillance industry
- Opportunity to develop investigation skills
- Experience in compliance and security operations
- Career growth within hospitality and gaming
How to Apply
Interested candidates can apply online using the official application portal below:
Make sure your documents are complete and meet all requirements before submitting your application.
FAQs About the Surveillance Monitoring Officer Role
What is a Surveillance Monitoring Officer?
A Surveillance Monitoring Officer monitors gaming operations to ensure compliance and prevent fraud or irregularities.
Is PSIRA registration required?
Yes, PSIRA Grade C registration is required for this role.
Do I need experience to apply?
Yes, at least 1 year of relevant experience is preferred, especially in security or gaming environments.
The Surveillance Monitoring Officer role at Sun International is ideal for candidates who are observant, analytical, and committed to maintaining high standards. With the right skills and mindset, this position can open doors to a long-term career in surveillance and security.
If you meet the requirements, consider applying before the opportunity closes.
