Bongani Sifiso Zondo
General Worker, Admin, Call Centre, Office Clerks
Johannesburg, Gauteng
About
Experienced Customer Service and Call Centre Professional with 8+ years' experience. Former Office Administrator at Madadeni Nursing Campus with PERSAL, procurement (RLS 01/02), attendance registers, and switchboard management. 5+ years at The Best Funeral Society as Claims Assessor, Call Centre Supervisor and Agent - skilled in claims assessment, fraud detection, FICA/POPIA/FAIS compliance, data capturing, and high-volume customer service. Proficient in MS Office (Excel Advanced), Co-Pilot, quality assurance and EFT payment processing. National Certificate Vocational Level 4 in Office Administration (Majuba College).
Seeking Admin Clerk, Call Centre Agent, Office Administrator, or Customer Service positions within Gauteng Provincial Government.
Skills
- PERSAL processing
- Claims Assessment
- Fraud Detection & Prevention
- Doctor & Undertaker Verification
- Policy Administration
- Data Capturing
- Record Keeping
- Office Administration
- Filing System
- Customer Service
Experience
Claims Assessor
The Best Funeral Society · 2023-01 to 2026-06
Call Center Supervisor
The Best Funeral Society · 2021-01 to 2022-12
Inbound/Outbound Call Center Agent
The Best Funeral Society · 2018-06 to 2020-12
Office Administrator
Madadeni Nursing Campus · 2017-03 to 2018-02
Customer service assistance
One Stop Restaurant · 2016-12 to 2017-02
Education
National Certificate (Vocational) Level 4 in Office Administration
Majuba College · Business Administration