Dorothy Nhlapo
Project Management - Volunteer Experience
About
Motivated and reliable Grade 12 graduate with training in administration, virtual assistance, data analytics and digital skills. Strong in communication, customer service, data entry, Microsoft Office, organization and problem-solving. A fast learner who is eager to gain practical workplace experience, contribute to a team and continue developing professionally. Committed, adaptable and ready to take on new challenges.
Skills
- Excel
- SQL
- Power BI
- Trello
- AI research tools
- Customer service and active listening
- Negotiation and working under pressure
- Team player and willing to learn
- Professional customer communication (calls, email, chat)
- Email and calendar management
Experience
Project Management - Volunteer Experience
Exelerate (Virtual Program) · 2025-02 to 2025-03
Education
National Senior Certificate (Matric)
Mphethi Mahlatsi Secondary school · English, Physical science, Mathematics, Life science
Data Analysis Training (Online Program) - Completed
Innovation Hub · Data cleaning and preparation; SQL and database design; ERD; exploratory data analysis; Power BI visualization
Virtual Assistant Training (Online Program) - 8 Weeks
ALX Africa · Customer communication; email and calendar management; note-taking and documentation; administrative support; time management; AI tools for research; computer literacy
National Senior Certificate (Matric)
Mphethi Mahlatsi Secondary School
Mechanical Engineering Trade, N1–N3 (Incomplete)
Southwest TVET College · Mechanical Engineering