Keamogetswe Nkatlo

About

Organised and client-focused professional with over 10 years of experience across sales, customer service, administration and client relationship management. Experienced in handling high-volume calls, responding to client enquiries, booking appointments, maintaining records, processing documentation and coordinating with different stakeholders. Confident communicator with a service-first approach, strong follow-up habits and the ability to manage competing priorities. Seeking a Receptionist, Administrator or Customer Service Consultant role where professionalism, accuracy and a positive client experience are valued.

Skills

• Customer service & client communication
• Reception and enquiry handling
• Administrative support & document management
• Appointment booking and scheduling
• Telephone etiquette, call handling & follow-ups
• Data capture, client databases & CRM enquiries
• Email and stakeholder coordination
• Problem-solving and complaint resolution
• Microsoft Word, Excel & PowerPoint
• Time management and attention to detail

Experience

Education