Kgothatso Matshiana
Work in IT
About
Customer-focused IT support professional with strong hands-on knowledge of TCP/IP, DNS, DHCP, LAN/WAN, routing and switching, and Wi-Fi and hardware troubleshooting. Experienced in Windows 10/11 support, issue resolution, and problem solving, with additional strengths in customer service and sales. Reliable, adaptable, and committed to delivering efficient technical support and positive user experiences.
Skills
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- Routing & Switching
- Wi-Fi and hardware troubleshooting
- Windows 10/11 support
- Customer support and issue resolution
- Problem solving
- Sales
Experience
Sales Assistant
Studio 88 · 2023-06 to 2024-03
General Assistant
Vassco Distributors · 2022-12 to 2023-02
General School Assistant
Siyabuswa Primary School · 2021-02 to 2021-04
Merchandiser
Food Lover's Market · 2019-06 to 2019-10
Sound Engineer / Floor Manager
AfroWorld View (ANN7) · 2017-03 to 2018-09
Sales Assistant
Outdoor Warehouse · 2016-08 to 2017-01
Sales Consultant
HiFi Corporation · 2014-11 to 2015-11
Education
Networking Technician Certificate (CompTIA A+, N+, CCNA)
Boston City Campus · Networking
Sound Technology Certificate
Boston City Campus · Sound Technology
Sound Engineering Certificate
Oakfields College · Sound Engineering
National Senior Certificate (Matric)
Hillview High School · Grade 12