Lerato Moloufi
Call Centre Agent
Informal Settlements
About
Motivated and detail-oriented professional with a strong commitment to delivering high-quality results and supporting team goals. Adept at learning quickly, communicating clearly, and maintaining a positive, customer-focused approach in fast-paced environments. Seeking opportunities to apply transferable skills, grow professionally, and contribute effectively to organizational success.
Skills
- Attend to children's basic physical needs
- Guarantee students' safety
- Implement care programmes for children
- Provide teacher support
- Support children's wellbeing
- Represent national interests
- Communicate by telephone
- Guarantee customer satisfaction
- Have computer literacy
- Keep task records
Experience
Call Centre Agent
Edcon · 2019-01 to 2019-12
General Assistant
Lodirile Primary School · 2020-08 to 2021-02
General School Assistant
Thulani Secondary School · 2021-08 to 2022-03
Tourism Ambassador
Joburg Tourism (EPWP) · 2022-10 to 2025-02
General Assistant
Thulani Secondary School · 2022-08 to 2024-07
General School Assistant
Lodirile Primary School · 2023-12 to 2024-06
Tourism Ambassador
Joburg Tourism (epwp) · 2023-10 to 2026-02
Call Centre Agent
Edcon · 2019-01 to 2019-12
Education
Matric
Thulani Secondary School
Higher Certificate
Atingi e-Learning Platform · Career in Hospitality
Atingi e-Learning Platform · Career in Tourism
Certificate in advances in strategic human resources
Curse Learning Platform · Human resource management and industrial relations
Career in tourism
Atingi E-learning Platform · Travel and tourism services
Career in hospitality
Atingi E-learning Platform · Hospitality
Microsoft office 365 (outlook,powerpoint, excel) dbe
National Electronic Media Institute Of South Africa · Computer systems
Grade 12/NQF Level 4
Thulani Secondary School · English - First additional language; Setswana - Additional language; Mathematical Literacy