Matshidiso Ramatswi

About

An accomplished, Highly experienced and grounded Call center Team Leader with proven record of success in the administration, management of accounts, leadership and analyzing of reports.

Adept in assessing and understanding the unique need of every task and ensuring that the requirements of all stakeholders are effectively aligned and fulfilled. A calm and strategic negotiator, problem solver and capable of adapting to any change and excels in leading projects from initial concept to completion.

I have over 10 years working experience. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.

Skills

• Active listening
• Communication
• Customer service
• Leadership
• Problem-solving
• Time management
• Money management
• Presentation
• Management

Experience

Education