Palesa Maphoto
IT Support Technician
Daveyton, Gauteng
About
IT Support Technician with hands-on experience providing first and second-line technical support in enterprise environments. Skilled in desktop and laptop support, Windows 11, Microsoft 365, LAN/WAN networking, TCP/IP, DNS, DHCP, VLANs, hardware and software troubleshooting, and Cisco networking technologies. Experienced in supporting end users, maintaining IT infrastructure, resolving technical incidents, and delivering excellent customer service.
Skills
- Microsoft Word
- Decision Making
- Teamwork
- Incident logging
- Hardware troubleshooting
- Network troubleshooting
- First-line technical support
- Active Directory user management
- Ticket logging
Experience
IT Support Technician
Vumela IT Services · 2025-04 to Present
Gauteng Department of Education
Education
Diploma
Tshwane University of Technology · Information Technology