Samkelisiwe Mncwangi
Customer Support Representative
Gauteng
About
Detail-oriented Customer Support Representative with 3+ years customer service and office administration experience at North Point Spar, plus current experience as AI Evaluator rating AI responses for helpfulness and guideline compliance. Proven 99.8% accuracy in data capturing and cash handling, awarded Cashier of the Month for 3 consecutive months. Strong written English communication skills with experience handling customer enquiries via email, resolving concerns, maintaining accurate records, and escalating complex issues. Comfortable using computers, online tools, POS systems, MS Word, Excel, and quick to learn new platforms like Intercom. Reliable remote setup with inverter/battery backup for load shedding, based in Johannesburg.
Skills
- Customer Service & Customer Experience
- Strong Written English and Communication Skills
- Email & Live Chat Support
- Problem-Solving and Organisational Abilities
- Attention to Detail & Accuracy
- Data Capturing & Record-keeping
- Office Administration & Filing
- MS Word, MS Excel, POS Systems
- Guideline Compliance & Written Feedback
Experience
AI Evaluator Candidate
DataAnnotation Tech · 2026-07 to Present
Cashier/Admin Assistant
North Point Spar · 2022-08 to 2025-12
Education
Higher Certificate
Ekurhuleni East Tvet College · N4 Certificate in Marketing Management
Matric
Rivoni Secondary School