ZANELE NGCOBO
Customer service agent
Johannesburg, Gauteng
About
Objective: I am a hardworking and customer-focused individual with experience in administration, customer service, and data capturing. I am confident in my ability to provide excellent service, handle administrative duties efficiently, and communicate professionally with guests and colleagues. I am eager to bring my skills, positive attitude, and strong work ethic while gaining further experience and contributing to the success of the company.
Skills
- Customer service satisfaction
- Microsoft applications (excel,word, PowerPoint)
- Operations and admin
- Data capturing (manually through excel)
- Leadership skills
- Problem solving
- Sales and customer engagement
- Team building
Experience
Customer service agent
ACT TODAY · 2024-11 to 2025-10
Admin|customer support inbound|chat
First National Bank · 2022-04 to 2023-03
Waitress
Newscafe · 2021-07 to 2022-03
Education
Diploma
Raluswielo Secondary School · Commerce
80%-90%
Lulaway · Computer literacy
NQF LEVEL 5 IN BANKING
Futurebanker