ZIZIPHO TSHUMANI
Cashier
Pretoria, Gauteng
About
Results-driven and detail-oriented IT Support Technician with hands-on experience in troubleshootingrnhardware and software issues, providing end-user support, and maintaining efficient IT operations inrnfast-paced environments. Skilled in system installation, technical problem-solving, and delivering responsiverncustomer support while ensuring minimal downtime. Strong communication, teamwork, and adaptability skillsrnwith a passion for technology, continuous learning, and delivering high-quality IT solutions. Eager to contributerntechnical expertise and grow within a dynamic IT environment.
Skills
- IT Support: Help Desk, User support & issue resolution, remote support, troubleshooting, Ticket logging & documentation
- Systems: System installation & configuration, Software installation & updates, Patch management & maintenance
- Networking: LAN troubleshooting, configuration
- Microsoft 365, Outlook & Teams Support
- User Account & Password Management
- Soft Skills: Good communication skills, Strong willingness to learn and develop new skills, Customer service skills (basic), Good time management and punctuality, Reliability and responsibility, Problem-solving abilities, Positive attitude and strong work ethic
Experience
Cashier
PEP · 2018-08 to 2018-12
IT Support Technician Intern
King Sabata Dalindyebo TVET College · 2024-08 to 2025-07
Education
IT Communication Networks
Tshwane University of Technology · Computer Science
National Senior Certificate (Grade 12)
Mgezwa Senior Secondary School · Science stream