Are you a customer service enthusiast with a passion for problem-solving and a desire to contribute to a dynamic team? Altron FinTech is currently looking for a Contact Centre Agent to join their vibrant call centre team in Alberton, Johannesburg. If you’re ready to be the voice of the brand across multiple communication channels and thrive in a fast-paced, customer-focused environment, this position could be your next big career opportunity.
Contact Centre Agent Position Details
- Position Title: Contact Centre Agent
- Position Number: 4435
- Reference Number: 2025265
- Location: Alberton, Johannesburg
- Business Unit: Altron FinTech
- Appointment Type: Permanent
- Closing Date: 31 August 2025
Job Responsibilities
As a Contact Centre Agent, you will be the first point of contact for customers, delivering exceptional support and ensuring customer satisfaction across various communication channels, including phone calls, emails, chats, and ticketing systems. Your key responsibilities will include:
- Customer Interactions: Handle and resolve customer queries via phone, email, and chat, ensuring that each interaction is positive and efficient.
- Support Excellence: Ensure that all support meets the required Service Level Agreements (SLAs).
- Product and Service Guidance: Provide customers with clear guidance and training on Altron FinTech’s products and services.
- Accurate Logging: Use internal systems (OFBiz) to log all customer interactions accurately.
- Follow-Ups: Conduct follow-up calls and feedback surveys with customers after interactions.
Required Skills & Qualifications
To excel in this role, is seeking candidates with the following:
- Matric (Grade 12) is essential.
- A+ / N+ or similar technical qualifications are required.
- Experience: At least 1-2 years of experience in a Call Centre or Customer Service environment.
- Knowledge of Financial Services or Banking: Familiarity with these systems is highly advantageous.
- Strong Communication Skills: Both written and verbal communication must be clear and concise.
- Bilingual: Fluent in English and at least one other South African language. Additional languages will be beneficial.
- Customer-Centric Mindset: You must have excellent telephone etiquette and a passion for providing superior service.
- Adaptability: Ability to multitask and remain composed in high-pressure situations.
- Tech-Savvy: Familiarity with Windows and MS Office is required.
- Problem-Solving: Analytical thinking with a drive for continuous improvement.
Why Work at Altron FinTech?
Joining Altron FinTech means being part of an energetic team in an ever-evolving environment. The company offers a supportive culture, where employees are empowered to grow professionally and personally. With Altron FinTech’s focus on customer service excellence, you will play a pivotal role in shaping customer experiences while enhancing your skill set in the financial technology sector.
If you are ready to embark on this exciting opportunity, apply by completing the details on the Career Portal.
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How to Apply
To apply, simply submit your application through the Altron FinTech Career Portal. You’ll be asked to upload your CV and provide additional details that will help Altron FinTech match your profile with the right opportunities. Don’t miss out on this chance to become part of a leading team in the tech and finance space.
The company looks forward to receiving your application and exploring how you can contribute to Altron FinTech’s success!
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If you are passionate about customer service and ready to take on a dynamic role in a fast-paced environment, the Contact Centre Agent Vacancy offers the perfect opportunity to grow your career. With a strong focus on delivering exceptional support and customer satisfaction, the company provides a supportive and innovative workplace where you can thrive. Don’t miss out on this chance to be part of a leading company in the financial technology sector. Submit your application today and take the first step toward a rewarding career with Altron FinTech!