Dis-Chem Pharmacies Limited is looking for a motivated Retail Store Assistant to join the team at their Midlands Mall store in Pietermaritzburg, KwaZulu-Natal. This is a permanent position within the Retail division, offering a competitive market-related package and the opportunity to grow within one of South Africa’s most recognised pharmacy and retail brands. The closing date for applications is 20 May 2026.
- What Does the Retail Store Assistant Role at Dis-Chem Pharmacies Limited Involve?
- Salary
- Requirements for the Retail Store Assistant
- Duties of a Retail Store Assistant at Dis-Chem Pharmacies Limited
- Why You Should Apply for the Retail Store Assistant at Dis-Chem Pharmacies Limited
- How to Apply for the Retail Store Assistant
- Frequently Asked Questions
| Detail | Information |
|---|---|
| Position | Retail Store Assistant |
| Organisation | Dis-Chem Pharmacies Limited |
| Location | Midlands Mall, Pietermaritzburg, KwaZulu-Natal |
| Employment Type | Permanent |
| Division | Retail |
| Industry | FMCG |
| Closing Date | 20 May 2026 |
What Does the Retail Store Assistant Role at Dis-Chem Pharmacies Limited Involve?
The main purpose of this role is to assist with the overall management of the store, ensuring that operational and administrative duties are performed in line with Dis-Chem’s standard policies and procedures. You will be at the heart of the store’s daily operations, from customer service to stock management and cash handling.
Your key responsibilities will include:
- Managing and reporting all customer compliments and complaints to management.
- Establishing and maintaining professional relationships with customers.
- Ensuring all customer stock queries are dealt with and resolved promptly.
- Maintaining effective external communication with customers requiring feedback.
- Assisting customers with enquiries and referring them to the appropriate departments.
- Adhering to the customer turnover per hour rate as per company benchmark.
- Managing shorts and overs at the point of sale, including floats.
- Managing refund and return transactions.
- Ensuring back shopping and returned goods are handled correctly.
- Verifying and reviewing deliveries and invoices for total accuracy.
- Assisting the Receiving Manager in preparing and logging Distribution Centre claims.
- Managing and controlling high-risk stock.
- Preparing the run reconciliation on a daily basis.
- Preparing, ordering, and receiving branch change requirements to ensure cashiers have sufficient change.
- Maintaining effective liaison between relevant parties.
- Maintaining effective document control, including float, petty cash, and cash on hand.
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Salary
Dis-Chem Pharmacies Limited offers a market-related salary for this position. In addition, successful candidates will receive the following benefits:
- Medical aid
- Provident fund
- Staff account
Requirements for the Retail Store Assistant
Minimum Qualifications
- Grade 12 / Matric
- Basic computer skills (Word, Excel, and Outlook); SAP experience advantageous
Experience Required
- Retail experience is essential
Skills and Competencies
- Retail administration and operational knowledge
- Team player with good customer relations skills
- Leadership and management skills
- Trustworthy and honest
- Ability to work under pressure
- Deadline driven
- South African citizen
- Clear criminal and credit record (MIE verification)
- Driver’s licence and/or own reliable transport
Duties of a Retail Store Assistant at Dis-Chem Pharmacies Limited
- Assist with the overall management of the store to ensure operational and administrative duties are met.
- Manage customer compliments and complaints and report to management.
- Resolve customer stock queries and maintain effective communication with customers.
- Manage point-of-sale transactions, including shorts, overs, floats, refunds, and returns.
- Verify deliveries and invoices for accuracy and assist with Distribution Centre claims.
- Control high-risk stock and prepare daily run reconciliations.
- Maintain document control for float, petty cash, and cash on hand.
Why You Should Apply for the Retail Store Assistant at Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies Limited is one of South Africa’s most trusted retail and pharmacy brands, offering employees genuine stability and career growth within the FMCG sector. As a permanent employee, you will benefit from a market-related salary, medical aid, a provident fund, and a staff account a well-rounded package that supports your financial wellbeing.
This role places you in a dynamic, fast-paced environment where you can develop your retail operations and customer service skills. Dis-Chem is an equal opportunity employer that actively supports the recruitment of people with disabilities and aligns its hiring with its Employment Equity and Transformation Strategy, making it a workplace where diverse talent is valued and developed.
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How to Apply for the Retail Store Assistant
Application Details
- Closing Date: 20 May 2026
- Apply online through the official application link below.
- Ensure your CV, certified copy of your ID, and all relevant certificates are ready before submitting.
- Only complete applications will be considered — do not leave any required fields blank.
- If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.
Frequently Asked Questions
Where is this Retail Store Assistant position based?
This position is based at the Dis-Chem Pharmacies Limited Midlands Mall store in Pietermaritzburg, KwaZulu-Natal. Applicants should be able to commute reliably to this location, as a driver’s licence and/or own reliable transport is listed as a special condition of employment.
Is the Retail Store Assistant position permanent or contract?
This is a permanent position within the Retail division of Dis-Chem Pharmacies Limited, offering long-term employment stability along with benefits including medical aid, a provident fund, and a staff account.
What is the minimum qualification required to apply?
You must have a Grade 12 / Matric certificate as a minimum educational requirement. You will also need basic computer skills (Word, Excel, and Outlook), SAP experience, and proven retail experience to be considered for this role.
If you have retail experience and the drive to deliver excellent customer service, this permanent opportunity at Dis-Chem Pharmacies Limited’s Midlands Mall store could be the right next step for your career — make sure you apply before 20 May 2026 with all your supporting documents ready.
